Headline News


each other in a secure way. The pro- cess involves healthcare professionals, technology companies and cyber secu- rity professionals to work side by side and in step with each other. More person- alised data means better decision making and even open- ing up the pos- sibilities of pre- ventative and predictive care to be one step ahead of poten- tial problems instead of trying to solve them as they arise.


The benefits of integrated care are:


•The flow of in for mat ion across health


and social care will be faster and more consistent. •Due to immediate and secure access of complete accurate health and care records, better decisions can be made. •This leads to a better experience of care for the patient.


•People can move faster through the health and care system, which can save time, money and lead to faster access to care.


In order to reach this new horizon in healthcare, we need to get the foun- dation right, the digital architecture of the health and care system. The demands on Healthcare profes- sionals over recent months has high- lighted the need for their time to be spent with patients more than ever and far less time working through dis-


4


post-pandemic Evolved customer preferences and per- manent hybrid working arrangements mean employees need to be better em- powered than ever before With the UK’s vaccine rollout continuing at pace and the government publishing its roadmap out of lockdown on 22nd February, a sense of cautious optimism for the future is now growing. For or- ganisations operating contact centres,


The dynamic nature of the healthcare world – and especially the impact of the pandemic – has driven an even greater need for clinicians to have access to all patient information in real time whilst at the same time being able to access this information from anywhere


market automation solutions and


many have delivered real tangible val- ue to the NHS but the ability to in- tegrate new information into a patient record using technology such as Ro- botic Process Automation (RPA) whilst maintaining the inherent speed of ac- cess to the information has eluded the market to date.


A solution has been developed by Dar- ren Atkins, Chief Technology Officer (Automation and AI – NHS) that when


parate information to support patient care. Intelligent Automation of Clin- ical Information is an enabler for this new way of working.


Numerous vendors have brought to


used alongside MediViewer, through utilisation of the open API structure integrating the BluePrism Cloud RPA engine with MediViewer, Healthcare professionals are able to access new information from other key hospital


systems


through the MediView- er UI as a single source view.


The speed of


integration is incredi- ble and demonstrates clearly the value of technology partners working


together for


the greater good of the Health service. MediViewer from IMMJ Systems is an Electron- ic Document Manage- ment System (EDMS) which has become firmly


established as


the EDMS of choice amongst clinicians and the wider NHS in


recent years. The intuitiveness of the UI coupled with the inherent speed of access to information has delivered a step change to the way clinicians de- liver patient care and equally helped to improve the patient experience. “Leveraging the power of Blue Prism Cloud to interact directly with IMMJ’s MediViewer Open API allows the rapid upload of clinical documentation with- out the need to use the front-end user interface. Using existing processes within the NHS Digital Exchange, for example, retrieving GP referrals from ERS with the MediViewer API allows real-time uploading of clinical docu- mentation without any human input. The list of opportunities is endless.” – Darren Atkins, Chief Technology Of- ficer, NHS.


Omnichannel contact centre transformation to succeed


now is the time to plan for a more set- tled future where consumer and worker habits are permanently changed from how they were before. This is accord- ing to TelcoSwitch. A leading provider of unified communications and compli- ance solutions.


The past year has seen significant evo- lution in the ways consumers interact with contact centres, as more people


shifted to internet-based communica- tion in most aspects of their daily lives. At the same time, those working in con- tact centres have experienced upheav- al with the shift to lockdown-induced home working. According to Russell Lux, CEO of Tel- coSwitch, organisations planning for the rest of 2021 should assess their current contact centre situation as


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28