Digital arts Continued fromn page 10
High-profile video project for Post Malone facilitated by Clear-Com Solutions py to step in.”
ployed the help of Clear-Com’s Eclipse HX Digital Matrix, LQ IP Interfaces, FreeSpeak II® Digital Wireless Intercom, HelixNet Dig- ital Network Partyline, and the Agent-IC Mobile Intercom App, but he insists it was the help of Clear-Com’s invaluable customer service that truly made this pro- duction possible. “I’ve called Clear-Com’s Custom- er Service in countless emergency situations, and I’m always happy and comforted to hear them on the other end of the line,” San- chez said. “You need money to purchase gear, but you cannot purchase the human side of it, and this video shoot proved this once again.”
Due to the short timeline and health restrictions, directors and producers were required to be re- mote but still needed full insight into the shoot to provide feedback in real time. The shoot was scheduled to take place Saturday evening with San- chez scheduled to arrive at the Utah- based studio on Friday, giving him lit- tle time to find a solution. He needed to come up with a way to allow the re- mote staff to speak to each other and to all in-studio personnel including the talent and the camera operators. Upon arriving on location Friday, San- chez called Clear-Com customer sup- port and was told Agent-IC could be a solution, but they would need to get LQ connected to the internet onsite to en- able the integration of remote Agent- IC users. However, they were going to a studio they had never worked in before, and the normal route of using a static external IP address often re- quires extra time to properly configure. Essentially, they would be fully depen- dent on the studio’s available IT infra- structure with no prior understanding of what was available until their arrival on the morning of the shoot. Clear-Com customer support assured Sanchez that they would be available the next morning to walk him through anything he may need. “They were lit- erally taking my calls on a Saturday
The FreeSpeak II and Helix- Net bases Sanchez brought to the studio were trunked to the Eclipse HX system via the LQ in the studio, which then acted as a gateway to the five remote producers and direc- tors using the Agent-IC mobile app. All audio connections were funnelled to and from the Utah studio to Alameda, then to each individual Agent- IC client throughout the coun- try.
Agent-IC is an easily config- ured, cost-effective solution for location productions, re- mote coordination and other critical tasks, essentially turn- ing mobile devices into fully featured, intuitive intercom panels that integrate into ex- isting workflows and connect
Joe Sanchez, Sound Engineer and Owner of a boutique live sound and broadcast production company, was recently ap- proached to assist with the communica- tions integration for a high-profile motion capture video project involving Ameri- can rapper, Post Malone [pictured].
morning, walking through the grocery store,” said Sanchez. “It was just as important to Clear-Com as it was to me to make this work.”
When Post arrived, they had yet to es- tablish a reliable internet connection. Luckily, he needed to “suit-up” for the unique motion capture video, which was enough time to make an import- ant decision. “We had an AE Lab Eclipse HX sys- tem in our Alameda headquarters that we use to run remote demonstrations across our product range, so it already had the required software licenses in- stalled and the IP infrastructure set up to handle any number of remote Agent-IC app users,” explained Clear- Com’s Applications Engineering Man- ager, Justin Emge. “Although this is not typically part of our customer ser- vice offering, we considered this to be an emergency situation and were hap-
securely over 3G, 4G, LTE or Wi-Fi networks. “Once Clear-Com configured the net- work, everybody was able to listen and talk to different channels as needed, as well as converse point-to-point with team members, with the option to turn different audio streams on and off as required throughout the four-hour shoot,” Sanchez recalled.
“I simply cannot say enough good things about the customer service I’ve experienced in all my years working with Clear-Com,” Sanchez continued. “And ironically, as stressful as it was, working out the comms solution never even delayed the caption: project, and I owe that all to Clear-Com.”
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