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Headline News Mitel’s cloud-based solutions, Mi-


Cloud Connect and MiCloud Flex, enhance TalkTalk Business’ suite of connectivity and voice services for businesses whose hybrid employees are splitting their time between home and the office. The cloud-based solu- tion provides voice, video-sharing and contact centre capabilities on desktop and mobile, helping employees to work more efficiently. And as one of Mitel’s lead partners in the UK for MiCloud Connect and MiCloud Flex, TalkTalk Business is bringing a unique offering to the market.


Commenting on the partnership, Ian Cairns, Enterprise Director at TalkTalk Business, said: “Working habits have shifted dramatically over the last year, and many operational changes are here to stay. “More than ever, organisations require a forward-thinking IT strategy that drives productivity and enables collaboration. In an increasingly virtu- al world, there is a clear need to com- bine reliable, fast connectivity with tools that facilitate better communi- cation – and through our partnership with Mitel, we’re helping to meet this demand.” Mitel’s cloud-based solutions can be scaled up or down depending on the size of the organisation and are split into two categories: MiCloud Connect for businesses with 5 to 500 employ- ees, and MiCloud Flex, for companies with over 100 employees. With an end-to-end encryption, Mitel’s solu- tions provide organisations with a


TalkTalk Business has extended its partnership with business communications spe- cialist, Mitel, to boost its unified communications and collaboration offering for cus- tomers


secure way to manage users, permis- sions, company devices and billing from a single application. Businesses can also record calls and run virtual contact centres through these unified communications solutions, with built- in reporting. MiCloud Connect and MiCloud Flex integrate with popular enterprise software, including Teams, Salesforce, Office365, and Google. This helps to provide a seamless user experience for employees, whether they’re in the office or working remote- ly.


The new phase in this partnership is the latest in a longstanding relation- ship between the two organisations, with Mitel’s products already under- pinning TalkTalk Business’ unified communications offering. Mitel Mi- Cloud solutions complement TalkTalk Business’ wider offering to businesses of all sizes, tying into a suite of ser- vices spanning unified communica-


Intelligent automation – the key to personalised care


Almost every aspect of our lives is streamlined by technology and the pace at which this digital transforma- tion is taking place has increased sig- nificantly due to the current Covid-19 Pandemic. The dynamic nature of the Healthcare world – and especially the impact of the Pandemic – has driven an even greater need for clinicians to have access to all patient information in real time whilst at the same time being able to access this information from anywhere. Interoperability and ensuring this information is safe and


secure are absolute prerequisites. Information, communication, speed and customisation deliver a tailored approach to healthcare for the indi- vidual and maintains a personal touch in a world with over 7 billion people. Without using technology to deliv- er this approach, the individual is lost amongst the masses having their needs dictated to them based on gen- eral decision making instead of per- sonalised decision making. It is only through technology that the individual can retain their voice and stand up


for their needs. This is “people driven technology”, not “technology forced upon people”. Technology can be used to ensure that the rights of an individ- ual and the right to be considered on a personal basis is respected as the pop- ulation grows and demand of essential services increases.


In order to give the individual a voice and bring about the age of person- alised care, the UK healthcare system is undergoing a mass overhaul of its technology systems. All of the technol- ogy systems need to be able to talk to


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tions, voice and data services, and wide area network (WAN) solutions. Richard Roberts, Mitel’s Vice Pres- ident, UK&I and Northern Europe, said: “Mitel has long held the vision of a multi-faceted cloud – encompassing private, hybrid, and public - that meets the distinct needs of every business, allowing each company to migrate at its own pace to the model best suited to its strategy. By combining TalkTalk Business’ connectivity solutions with Mitel MiCloud, we enable companies of all sizes to benefit from end-to-end secure, reliable and flexible communi- cation and collaboration capabilities to smoothly run their day-to-day oper- ations in a hybrid working model”. “This is an exciting new phase of our long-standing relationship with TalkTalk Business that confirms our mutual trust and ambition to provide solutions able to adapt to specific cus- tomers’ business needs.”


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