FEATURE


Another potential shortfall, Burns says: lack of buy-in. “If the staff do not commit to that software, which means learning and training on it, then adoption and usage may only be half as good as it can be. In addition, with healthcare a target for cybercrimi- nals, staff must receive and appreciate the importance of preventive security awareness training.” Before making any decisions about


staff have the technologies needed to effectively work remotely. “We see companies embrace the idea of transitioning some of their workforce to remote, but they forget to first determine whether staff can connect to the cloud


securely or have access to a reliable and fast enough internet connection. Something as simple as providing staff with a business phone to use at home is often overlooked. These shortcomings can cause a good plan to fall apart.”


adding new technology or expanding use of an existing solution, Burns advises ASCs to involve their information tech- nology (IT) department or vendor part- ner. "You can have the right goals and intentions but keeping your IT person out of those conversations sometimes leads to issues. Involving someone who understands your business and goals who can help you determine where IT will help is critical for success.”


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24 ASC FOCUS OCTOBER 2020 | ascfocus.org


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