FEATURE
and we can cut down on the number of questions that need to be asked here.” KOSC is using a combination of
along, and they were able to get it up in about two days. The platform is used mostly for uncomplicated post- operative visits. Surgeons can talk to patients about how they are doing and can ask them to show the incision site to help ensure it is healing well.” For staff communications, Sky- way has been using mass emailing to
provide timely updates. “If I need to change anything about our policies or procedures, it goes out via email,” Yarborough says. “I have sent notices regarding our staff self-monitoring process, process for recycling N95 masks and travel policy. These emails go to our staff and our physicians' offices so everyone is kept informed
text messaging and secure email to communicate electronically with staff. “We send out policy updates, such as our new policies on checking staff temperature upon arrival and requir- ing the wearing of a mask, as well as the availability of certain personal protective equipment items," Russell says. “Our operating room (OR) man- agement team communicates with OR staff about the schedule for the next day, expected arrival times and special notifications concerning items needed for cases.”
Skyway used technology to help safely and successfully navigate its reopen- ing following California's “shelter-in- place” mandate. “We are focused on further improving how our ASC com- municates with patients and staff and polishing our messaging, so our rules are better understood before anyone arrives,” Yarborough says. KOSC is setting up a new system to send secure text messages to patients. “We will use it to share COVID-19-re- lated information as well as remind patients about their arrival times, prep- aration requirements and financial obligations,” Russell says. Down the road, KOSC is consider-
ing offering online preop and postop education options for patients. “If someone forgets what we told them about their surgery, they could find the video for that surgery and re-watch the discharge instructions rather than needing to come back here or visit the office,” Russell says. “We think this could be a gamechanger.” Burns is talking to ASCs about consolidating software and leveraging cloud technologies so staff can remotely and securely collaborate and communicate. For
ASCs interested
in such a solution, Burns says careful attention must be paid to ensuring
22 ASC FOCUS OCTOBER 2020 |
ascfocus.org
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