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THE FIRST WORD


As if there hadn’t been enough change in our lives already, you may notice there’s a new face as editor of Business Network. So firstly, an introduction – I’m Dan, a journalist by background with experience working on


local and trade publications across the country, including several years in this region. A North East native, I’ve recently returned to the East Midlands from London. This outside


perspective, I believe, enables me to help people and businesses here understand how their area is viewed by others. My arrival at the Chamber is perhaps reflective of the times in which we live. I’m one of


those strange individuals who decided to move jobs – and cities – during lockdown, and secured this role following two “virtual” interviews. I’ve spent my first month meeting new colleagues on Microsoft Teams, the same platform


on which I’ve interviewed business leaders for features in this very publication. Our vice-president Eileen Richards believes more companies should get used to virtual


recruitment in the post-Covid world, while others accept remote meetings to be part and parcel of the so-called “new normal”. This is a phrase that’s already being over-used and scrutinised – as Geldards chairman


David Williams points out in our big interview, many employees are eager to return to the office because of its social benefits – but it’s doubtful our lives will look just as they did before the Government imposed a nationwide lockdown in mid-March, even if a vaccine is found soon. Speaking of lockdowns, this has been a particularly difficult time for the people and


businesses of Leicester, who are still seeking some light at the end of the tunnel at the time of going to press. We cover this subject, and much more related to the new world, in this issue. I hope you find it interesting and informative, and I look forward to telling the stories of the great companies we have in the East Midlands for a long time to come.


Best wishes, Dan Robinson Editor, Business Network


CONTENTS AUGUST/SEPTEMBER 2020


NEWS UPDATE 4 MEMBER NEWS CityFibre rolls out recruitment programme


18 APPOINTMENTS Top accountant made managing partner at UHY


20 STRATEGIC PARTNERS AND PATRONS How organisations can better manage contingency risks


22 CHAMBER NEWS Chancellor’s Summer Statement offers hope for economic recovery


INTERNATIONAL TRADE 32 Spotlight on: North America


POLITICS


34 Latest QES reveals challenges for the local economy


THE BIG INTERVIEW 36 David Williams, chairman at Geldards


FEATURES


41 PROFESSIONAL SERVICES The business case for using a consultant


44 FOCUS FEATURE The ‘new normal’ – how Covid-19 has changed the workplace


49 SKILLS & TRAINING Step into the virtual world of skills training


53 Develop your furloughed workforce TRAINING & EVENTS


54 Taking time out to reflect as we move into autumn


BUSINESS SUPPORT


Editor Dan Robinson T: 07764 431028 E: dan.robinson@emc-dnl.co.uk


Contributor Jasmine Thompson


All Submissions E: magazine@emc-dnl.co.uk


Chamber Membership E: membership@emc-dnl.co.uk


Follow the Chamber W: www.emc-dnl.co.uk Twitter: @EMChamberNews


PRIVACY NOTICE Kemps Publishing Ltd process personal information for certain legitimate interest purposes, which includes the following:


• To provide postal copies of this publication to Chamber members and Kemps’ customers; and


• To offer marketing and promotional opportunities within this publication to Chamber members and prospects.


Whenever we process data for these purposes, we always ensure we treat your Personal Data rights in high regard. If you wish to, you can visit www.kempspublishing.co.uk to view our full Privacy Notice and to learn more about our legitimate interests and your rights in this regard.


Publishers Kemps Publishing Ltd 11 The Swan Courtyard, Charles Edward Road, Yardley, Birmingham B26 1BU T: 0121 765 4144 w: www.kempspublishing.co.uk


Managing Editor Laura Blake T: 0121 765 4144 E: laura.blake@kempspublishing.co.uk


Designer Lloyd Hollingworth


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PrintersWarners (Midlands) plc


BUSINESS NETWORK is produced on behalf of East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) by Kemps Publishing Ltd and is distributed to members without charge. The Chamber and the publisher are committed to achieving the highest quality standards. While every care has been taken to ensure that the information it contains is accurate, neither the Chamber nor the publisher can accept any responsibility for any omission or inaccuracies that might arise. Views expressed in the magazine are not necessarily those of the Chamber. This publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format without prior written permission of Kemps Publishing Ltd.


56 DIGITAL GROWTH Taking your store online


59 SKILLS Rebooting your business through skills


61 FINANCE How R&D tax relief can help


62 LEGAL Examining a new mode of transport


64 TECHNOLOGY The importance of digital technologies


67 PROPERTY A new vision for Derby


68 MOTORING Nick Jones tests the Audi A7


69 INFORMATION Ensuring change is good for your people


COMMENT


70 THE LAST WORD Chamber president Dawn Edwards comments on the latest issues


business network August/September 2020 3


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