to them. It’s not a replacement to human advisers, but is there to augment their capabilities.”
Human roots
The evidence suggests that engagement with people and issues beyond technolo- gy is not just a nice idea, it is a necessity. “Let me be very clear about it”, Kriti says. “The answer to solving any tech- nical or business problem is not just throwing a bunch of data scientists into a room with clever degrees and PhDs. You need to work with domain experts and that’s where a big opportunity for re-skilling the work force lies, and it’s quite often overlooked. If you look at the next revolution and how the jobs will change, often they say ‘oh we need to create more data scientists’ – yes we need to do that, but I don’t think that’s the only answer. There’s a huge opportunity to re-skill and improve collaboration because we need that domain expertise. It’s not as easy to train a machine learning system without that domain knowledge.”
Having said that, she believes that professionals should brace themselves for the arrival of data scientists. “What Google did to information and search was very exclusive technology at the time, very expensive to build. What we’re seeing now is an extrapolation of that, a
democratisation of it. With advancements in technology this is all more easily avail- able now and AI is already being used in many ways in our daily lives, and in our business lives.
“Some companies are starting to release their ethical AI frameworks on how to deal with this but I think every company
should have chief ethics officer roles in place. A person who is not a lawyer, not a compliance professional, but someone who works closely with the people creat- ing the technology, and also anthropol- ogists and social scientists, to be able to find the optimal solution. It’s not just a technical problem.” IP
JOIN Kriti and other keynotes, speakers and delegates in Manchester on 3 and 4 July for CILIP Conference 2019.
The annual conference is your chance to take part in the UK’s biggest event for information professionals from across all sectors. Featuring keynotes from Kriti; British Library’s Chief Librarian Liz Jolly; Patrick Lambe, Principal Consultant Straits Knowledge and President of ISKO Singapore; Hong-Anh Nguyen, Informa- tion Manager at the King’s Fund; and designer and architect Aat Vos, this year’s conference brings together some of the most inspiring voices from the profession. The conference aims to be thought-provoking and challenging, encouraging information professionals to look at how they can innovate services, build connec- tions and continue on their professional development throughout their careers. There will be hands-on workshops, discussions and networking opportunities throughout the two days.
There is also a social event at Manchester’s Museum of Science and Industry on
the first night of the conference – promising the perfect opportunity to relax, catch up with friends and make new connections. The early bird offer runs until 17 May, and gives a £65 saving on the full two-day delegate rate for both members and non-members.
l For full details and to book a place visit
www.cilipconference.org.uk
22 INFORMATION PROFESSIONAL
March 2018
Kriti Sharma
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