The graphic below has drawn upon resources that Talking Trouble NZ has designed to guide interviewers
https://talkingtroublenz.org/links-and-resources/
Plan your
communication - providing information in all three ways = three chances to give, and to get, the information you need
1.
Simple words & phrases
2.
Simple diagrams & pictures
3. live..
Write the key words
CASE STUDY Court room pencil and paper
The client had trouble following conversations and often tuned out after the first few words. He was concerned that verbal information given at his upcoming court trial would be difficult to understand and hard for him to remember.
In the recommendations report, the Communication Partner recommended that the client have a pencil and paper in the court dock, so that he could write down any questions he may have during the trial. The court allowed the suggestion of five-minute breaks every 20-30 minutes, so the client could speak to his barrister and the Communication Partner about what he had written down and did not understand.
During the breaks, legal terms and any confusions about the proceedings were explained in simple language using short sentences. This allowed the client to process information in smaller chunks, participate in his own court trial, understand the proceedings and instruct his barrister in small manageable steps.
On reflection, this strategy did not slow down the trial at all. These strategies facilitated a more-efficient process, ensuring that the client understood what was going on and could make reliable and informed decisions.
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