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Feature


FSM


Certification scheme for FM helping stadiums to overcome complex challenges


Karen Green, Head of Product Management and Development at BSI explores how the standard can benefit Facility Management (FM) within football stadiums.


Sport


Facing complex challenges has


become increasingly


commercialised over the years. This is due to a number of different drivers, from rising wage costs, to the need to improve facilities and bring in new players. With restrictions around how football clubs make their money, stadiums and their revenue earning potential have become a critical cog in the financial wheel to support commercialisation. Risk management, social responsibility,


new technologies and more complex supply chains are just some of the challenges facing football stadiums, as they continue to build new revenue streams. However, all aspects of managing a stadium need to be taken into consideration in order to support the goal of revenue generation whilst achieving profitability This is where standards can provide guidance to football stadiums on how to address inefficiency across all areas of managing a stadium.


Transforming stakeholder engagement


ISO 41001 provides a framework to develop, implement and maintain effective facilities management, where all stakeholders involved in FM within a football stadium environment are encouraged to adapt and work together to achieve the following: - Adhere to legal requirements - Plan for future resources and long-term requirements for


- Prepare response


operating activities management


- Address risk and opportunities (including technical, financial, environmental, social, political,


commercial, organisational)


- Manage the risks and opportunities – taking into consideration all the interested parties which include players, sponsors, spectators,


etc. to protect the reputation of both the football club and the sponsors


- Monitor how the stadium is used by stakeholders (including The Football


regulators, local residents, reputational,


Objectives should be measurable and without excessive costs or documentation, aligned


objectives, communicated to all interested parties


and appropriate. Planning for ISO 41001 When planning for the management system,


with strategic reviewed


and


organisational updated


as


Certification to ISO 41001 can give an organisation a competitive edge.


It


demonstrates that a facility management system is in place that aligns with business strategies and is continually reviewed and improved. No matter where a football stadium is in its journey to ISO 41001 certification, the BSI team is on hand to support.


FSM 9 risks, and incident emergency


Association, supporters, players, the local community and authorities)


- Manage the supply chain - Integrate new services


BSI’s global certification scheme addresses both the lack of


global terminology in


the FM industry, as well as the absence of integration within an organisation’s business management system. The standard provides a clear and robust


framework for the


management of the various stakeholders and individual assets in the stadium, as well as handling how the facilities as a whole are managed. Additionally, the standard aims to increase efficiency and productivity and raises standards of care whilst increasing levels of quality and consistency.


Putting a focus on objectives and policy


Football stadiums seeking system based


to ISO 41001, must implement a facility management


certification on


the


requirements of the standard. This includes being able to demonstrate that policies and objectives are established for Facility Management and compatible with the core strategic direction of the football stadium, ensuring: o Management system procedures, and any supply chain


used, fully supports


the delivery of the Facility Management objectives


o the suitability, robustness, adequacy and effectiveness of the Facility Management system


o sourcing strategies support the Facility Management system


Certification to ISO 41001 can bring a


number of benefits to football stadiums including saving time, money and resource, as well as raising the profile of FM to senior management.


The journey


Auditing process of


certification team, FM involves providers an


audit, which reviews a stadium’s senior management


and


personnel maintaining the stadium. An auditor would be looking to uncover how the stadium’s management team had identified the stakeholders internally and externally and any issues relating to quality, the environment and health and safety. The benefits of an independent audit also include the improvement of: - Workforce productivity, wellbeing


safety and


- Communication of FM and the stadium management team


- Service consistency - Efficiency and cost - Customer satisfaction - Compliance with legal and regulatory requirements


An auditor will also take into consideration


processes to manage stadium accessibility, emergency planning, energy management, waste management.


the standard will require football stadiums to: 1. Consider the issues and requirements 2. Determine the risks and opportunities, and plan actions to address them


3. Take into account how risks and opportunities can change over time.


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