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TRAINING & EDUCATION


Skills develop over time with practice. What operators learn and how well they perform is the responsibility of their managers





Performance: Correct operation means customers profit from promised machine performance, expertly maintaining their turf, adding value to the relationship with their customers and the supplier.


Maintenance: Machine support costs, including warranty claims to the manufacturer, should be reduced as a result of correct operation. What’s more, additional emphasis can be placed on areas of potential misuse that subsequently reduce the need for maintenance, which, in turn, saves money.


Relationships: Strong customer relationships are very important. The extra care taken over installation and professional training is likely to be repaid in stronger customer relationships.


Activity Insight: The installer has a unique opportunity to spend up to two hours with the customer, answering operator questions about the new machine and also learning more about how the course manager/head groundsman/employer intends to use it, tailoring advice as necessary.


machinery ensuring that the club gets the all-round benefits and usability of the equipment.


A journey of 1000 miles starts with a single step


In the words of the Chinese proverb: a journey of 1000 miles starts with a single step - and that’s where Reesink can help. For some years now, we’ve been on a pathway to make more training available at competitive prices making it accessible to all.


One way to do that is by making training as convenient and accessible as possible. We have made sure dates are flexible and that there’s the option of training delivered on customers’ premises. Some find training in a familiar environment, with their own equipment, makes it even easier to develop or invest in their skills; others prefer offsite individual or group-based training, so we cater for all. We have a dedicated team and, in partnership with Toro, have created and developed the biggest range of vocational training for land-based disciplines in the industry. To date, we have eleven courses for turfcare professionals providing all levels of training that cater to not just the novice, but


the more experienced, too. We are continually looking and listening to customers about how we can further improve our offering. This set-up means it could not be easier for customers to develop and invest in their employees. We have also developed a Master Service


Technician programme to provide a strategic career pathway for technicians within the dealer, service centre and Reesink workshop locations. The programme demonstrates the company's investment in the people who ultimately deal with the customer, ensuring the best possible training service.


For further information on Reesink’s training call 01480 226800 or browse through the range which includes Machine Operator Training for greenkeepers and groundsmen to Compact Tractor Driving Award and Turfcare Mechanic Training online at www.reesinkturfcare.co.uk. Booking can be done through the website and is best done during the initial installation.


Neil Adams, training and development manager at Reesink Turfcare


PC August/September 2019 139


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