» Editor’s Note
is passionate about the wellbeing and promotion of the fitness in- dustry and who has contributed significantly to its growth. Mo is Vice-President of Program Innovation and Fitness Development for GoodLife Fitness and canfitpro. A proven industry veteran, Mo has worked tirelessly to advance the benefits of a healthy, active life- style in Canada and beyond. Read more about Mo’s story on page 9. If you would like to nominate a club operator for next year’s
C
Graham Longwell
graham@fitnet.ca
award, please visit
ficdn.ca/about-us/canadian-fitness-industry- leadership-award.
Also included in this issue of FBC: • Our Q & A, on page 12, asks club op-
erators about their most successful pro- gram, service or policy that was recently implemented. • Our expanded What’s New section, on
page 14, highlights a selection of products found at IHRSA 2019. • Are you sabotaging your own staff re-
cruitment process? Nathalie Lacombe offers critical tips to consider in “Do’s and Don’ts of Hiring Fitness Professionals” on page 20. • In “Present Like a Pro,” Senior Editor
Barb Gormley explores staff characteristics that can build (or erode) member satisfac- tion in your facility. See page 22.
Mo Hagan receives the 2019 Canadian Fitness Industry Leadership Award at the IHRSA 2019 Convention and Trade Show in San Diego. The award was presented by Scott Wildeman, president of FIC, and Trisha Sarker, executive director.
ongratulations to Mo Hagan, recipient of the 2019 Canadian Fitness Industry Leadership Award. This annual award is pre- sented to a Fitness Industry Council of Canada member who
CANADA Vol. 20 No. 2 – Spring 2019
BOARD OF ADVISORS Colin Milner
Chief Executive Officer, International Council on Active Aging, Vancouver, B.C.
Scott Wildeman
President, Fitness Industry Council of Canada, Edmonton, Alta.
David Patchell-Evans CEO & Founder, GoodLife Fitness Clubs, President, canfitpro, London, Ont.
Dr. Greg Anderson
Kinesiology & Physical Educ., University College of the Fraser Valley, Mission, B.C.
Hans Muench International Networking
John Frittenburg President, The JF Group, Ont.
Karin Lofstrom Executive Director, Canadian Association for the Advancement of Women in Sport and Physical Activity
CONTRIBUTING AUTHORS Barb Gormley, Paula Comfort, Nathalie Lacombe, Tiffany Moffatt
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Graham Longwell President, Mill Pond Publishing Inc.
Editor Graham Longwell
graham@fitnet.ca
Senior Editor Barb Gormley
Design & Print
fit2print.ca
General Manager Mill Pond Publishing Inc. Stephen Longwell
stephen@fitnet.ca
Vice-President, Sales Lori Longwell
lori@fitnet.ca
Correspondence, return address, change of address, advertising or subscription: Fitness Business Canada 30 Mill Pond Drive, Georgetown Ontario, Canada L7G 4S6 Tel: (905) 873-0850 Email:
fc@fitnet.ca Website:
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6 Fitness Business Canada Spring 2019
SUBSCRIPTIONS TO FITNESS BUSINESS CANADA and FITNET E-NEWSLETTER Fitness Business Canada is published by Mill Pond Pub- lishing Inc. six times a year: Jan., March, May, July, Sept. and Nov. Please visit
www.fitnessbusinesscanada.com to subscribe. FitNet E-Newsletter is published 12 times a year. Bulk subscriptions are available in packages of 2-5 and 6+ at reduced rates. Call 1-888-920-6537.
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