LIV North Expands Offerings D


edicated to offering the high- est level of health and wellness solutions, exceptional customer


support and reliable service, LIV North is quickly becoming a leading provider in the Canadian marketplace. The genesis of LIV North started


over 45 years ago with the founding of


engage with HSGs’ programming at the touch of a button. • Cloud based customer service


platform: Allows customers to access records, book maintenance appoint- ments and rate the quality of service work anytime and anywhere. • Customer first feedback kiosks: Customer ser- vice monitor- ing units let end users instantly rate their expe- rience and give management the opportunity to fix problems quickly. “LIV North is


proud and excit- ed to be setting new standards in customer service and building stronger com-


Superior Pool, Spa & Leisure Ltd. The LIV North group now includes


Superior Pool, Spa & Leisure Ltd., National Fitness Products of Canada, Health Systems Group (HSG) and Apple Fitness Stores LTD. In 2017, a strategy was developed to


create a single-source full-service fit- ness and recreation organization that spanned the country. To start, LIV North developed a


first-of-its-kind cloud-based operat- ing system that has been designed to provide exceptional service and op- erational efficiencies. It has allowed Superior Pool, Spa & Leisure Ltd., for example, to reduce case resolutions from five days to just under 24 hours in less than a year. It has also led to ex- ceptional customer service scores. LIV North has made significant in-


vestments in technology and estab- lished itself as a trailblazer in customer service. Its cloud-based platform offers worry-free management to custom- ers through direct portals and instant communication. Innovative customer service pro-


grams that have been developed by LIV North include:


• LIV-x: Both an app and a web portal, allows residents/members to


munities across Canada in all aspects of health, recreation and fitness,” says CEO Craig Aris.


EVENTS Strong Summit


Metro Toronto Convention Centre June 1-2, 2019


T


he Strong Summit brings together the brightest minds in the fitness indus-


try to coach, share, train and inspire. A top team of coaches and presenters as well as some of the most innovative and successful entrepreneurs will share what has helped them create success in business and in their lives. This is a fitness conference, not only for boutique fitness business owners and fitness professionals wanting to learn more, but also for athletes who simply want to improve their performance. This event is also intended to serve fitness enthusiasts who want to get their hands on applications from experts and learn how to maximize their performance in the areas of mind, body and business. The Strong Summit is hosted under the


umbrella of the Toronto Pro Supershow Expo.


www.strongsummittoronto.com Spring 2019 Fitness Business Canada 11


At 360impact Group, we have a passion and talent for creating customized solutions for single and multi-club operations that produce immediate impact and results. Let our 360 Degree Insight combined with our proven hands-on industry experience propel your success this year.


Impact Leadership Training and Mentoring Boost your employee engagement and results with our leadership training program designed specifically for club managers/department heads. Discover how to capitalize on your strengths, set employees up for success and how to manage employee performance. We now offer training solutions via interactive live video conferencing as well as one on one and small group mentoring sessions.


360 Talent Solutions With our extensive networks and expertise, we will find highly qualified people to fill your club needs. We can assist with compensation analysis and development.


360 Service Intelligence You might be surprised to know what your current and potential members REALLY think about your service and sales process. Find out with our mystery shopping program developed for all aspects of your business. We also provide specific insight and recommendations to increase your sales and service opportunities.


Let us put our 360 Insight to work for you! Contact us for a complimentary consultation.


360impactgroup.com ⚫ info@360impactgroup.com


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