• In a great club you’ll see, for exam-


ple, a 25-year-old male trainer training a female older adult. The best trainers are chameleons–they can work with anyone, anytime, anywhere and en- joy it. Angie Wood, fitness coordinator, Durham College and UOIT, Oshawa, Ont.


• I look for trainers getting mats and


dumbbells out for their clients and wiping down machines so the client can use that time for a quick stretch, to catch their breath or grab a drink. Angie Wood


• At a good club, trainers always


anticipate the needs of members by, for example, having a post-workout smoothie ready or handing them a towel before they ask for one. Greg Simmons, general manager Fitness and Recreation Services Atlantic Region, Health Systems Group


• The best managers know a huge


portion of their members by name. People love the recognition and some quick conversation: “How’s your puppy?” We all need acknowledge- ment. Kevin Attewell, director, Victoria Athletic Club, Victoria


»


Managers • The best managers are highly visi-


ble. They sometimes help out at recep- tion, they’re out walking around the gym floor greeting members and doing quality control of staff, and they par- ticipate in club charity events. There are always issues with member ac- counts, cancellations and complaints which can make some managers hide in their office. Being visible and avail- able shows that you have integrity, want to have relationships with mem- bers and that you’re not just punching a time clock. Darlene Burgess


Finding Professionals: Hire for Nature and Nurture


I


oſten take candidates out for coffee or lunch and make them feel comfortable


so they show their real selves. Much too oſten, they drop their guard and share TMI about their personal lives and drama. Ugh! Over time, in emails they stop using salutations, and grammar and spelling issues appear. They forget that every interaction is part of the interview process, including emails, texts and phone conversations. You can train people to present themselves professionally, but you need the right raw skills, manners, attitude and values in place first.


Paula Comfort, partner, 360impact Group, Toronto


Spring 2019 Fitness Business Canada 23


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