FEATURE


The power of connection can’t be denied – intY’s access to leading experts is incomparable, says Linten


Quote


“People have different perceptions as to what makes a personalised service. In IT for example, it might be a bespoke solution designed to address a specific challenge or a service agreement designed to cater for a particular business need. These points are valid, but, from my perspective, a personalised service forms directly from the relationships of the people you work alongside, working together for the best possible results for your customers.” These are the words of Steven Allan, Commercial Director


Linten, reinforcing what it means to have an effective partnership, particularly in demanding industries, such as IT.


Background


Originally, Linten, started life in North Yorkshire, providing bespoke IT consultancy and support to rurally-based clients. The firm quickly grew and now operates out of two sites; one based in Manchester’s northern quarter, and one in Walsall, west midlands. As a business, its remit is simple; it works with its customers, helping them when it comes to sourcing, installing, setting-up, supporting and managing IT services. Linten’s client base predominately operates in high pressure fields such as legal,


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property, hospitality and manufacturing services. It sees its role as taking away the pain-points often associated with the managing and maintenance of IT services, which in turn allows its customers to focus on what they do best, safe in the knowledge that their IT estate is maintained and protected.


Challenge


Historically, Linten used to acquire software licensing direct from IT vendors, but this process was not without its challenges, as Allan elaborates: “Working with some of the biggest IT vendors on the planet


is incredibly reassuring for our customers. They know that through us they can access the best technology possible, which in turn provides a huge value-add for their business. From our perspective, we pride ourselves on the relationships we have with the likes of Acronis, Microsoft and Symantec but, we’re also realists. The size and scope of these firms, when compared to our own, means that direct communication is not always instant and any challenges experienced with any of the services we use, can sometimes take time to resolve, which can impact on our customers. The vendors themselves recognise this too and have taken active steps to address this.”


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