PROPERTY


intelligence


PROFESSIONAL EXPERTISE


Members of the Redrow team celebrate their five-star rating


Five-star service from Redrow


Redrow Homes South West has been awarded a ‘ Five Star Builder’ rating by the Home Builders Federation (HBF), recognising the exceptional customer service given by the company to homebuyers in the region. The HBF Star Rating Scheme


awards stars to house builders based on customer feedback gathered in an independent survey. Redrow South West’s five-star rating means that over 90% of


those asked were prepared to recommend Redrow to a friend. The survey results, which are announced each spring, are published to provide home buyers with up to date information about housing developers to help guide their purchasing decisions whilst also encouraging excellent levels of service by home builders. Hannah Pollard, sales director of


Redrow South West, said: “We are thrilled to have been awarded the


Bristol needs to plan for future


Bristol needs to be bold in its vision and create denser centres, including taller buildings in the right places, to help meet its future needs, says Bristol studio of international architects BDP. Yuli Cadney-Toh (pictured), an architect director at multi-disciplinary firm BDP's Bristol studio, said the city's skyline had barely changed in the last four decades. Yuli said: “As a city, we need to


define with clarity and vision the positive contribution we want these developments to make to their surrounding streets, city quarter, the environment and beyond –with that vision, the built environment will follow. The true value to a city of tall buildings, or indeed any buildings, is not in ‘how high’ but in how we want them to contribute to the public realm, businesses, employment, sustainability and quality of life on the ground.” In March, Bristol City Council set out its intention to build 13,500


new homes in central Bristol by 2036 as part of the region's consultation on its joint spatial plan, which outlines its plans to meet its housing needs for the next 20 years. The council has identified areas that would suit densification, including an extended Bristol Temple Quarter Enterprise Zone around a redeveloped Temple Meads Station as a modern transport interchange and gateway. Yuli said: “This is a city with huge potential and there is no reason


why it cannot meet the needs of its communities. We believe taller buildings of high design quality are an important ingredient in the creation of sustainable cities that work for the people who live in them.”


JULY/AUGUST 2018 insight 31


maximum rating of five stars in acknowledgment of the brilliant customer experience enjoyed by Redrow homeowners in the region. “Purchasing a property need not


be a daunting process, and we work closely with our customers to ensure that no query remains unanswered. “We pride ourselves on the


support that we give Redrow homeowners throughout the entire house buying journey – from the


first expression of interest right through to moving in day and beyond.” The HBF is the main representative body of the housing industry in England and Wales and its member firms account for 80% of all new homes built in England and Wales in any one year. Companies involved range from multi-nationals to regionally based and small local businesses.


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