» Management


Oh No, B.O. A


There’s no way around it—this is going to be an uncomfortable conversation BY BARB GORMLEY


s a fitness manager, you’ve almost certainly been there. You’re chatting with mem- bers in the gym or doing your


own work out when suddenly a cloud of killer body odour hits you straight


22 Fitness Business Canada Summer 2018


on. You quickly feel the eyes of your members (not those of the smelly cul- prit, of course) and realize that they are silently begging you to take action. Because, after all, managing awkward situations is all part of your job.


Looking for suggestions on how to


handle similar member interactions in your facility? Here are some wise words and practical suggestions from club owners, managers and supervi- sors from across the country (who all requested anonymity in case their mem- bers see this article).


WHAT TO DO: “I've had to speak to three different


members over the years. My first step is to personally make sure that there really is an issue (this usually just re- quires standing next to the person). Then, without other members nearby, I let them know that there have been concerns expressed about body odour


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