NUMARK


WaYnE harrISon, nUMark’S rEgIonal SalES ManagEr for northErn IrEland and thE SoUth of England, haS WorkEd for thE coMPanY for oVEr tEn YEarS. WaYnE tEllS PIf aBoUt hIS fIrSt-hand ExPErIEncE of nUMark and thE SErVIcES and ProdUctS thE coMPanY ProVIdES to MEMBErS to EnSUrE thEIr BUSInESS IS rUnnIng SMoothlY.


What numark can do for you! a


s a regional Sales Manager, I support local Pharmacy development Managers


(PdMs) to ensure they have what they need to provide the best possible offering to our members. My day is usually spilt between joint visits to members with PdMs and liaising internally to help drive members forward with new initiatives and helping to improve the offering we provide. My role as a regional Sales Manager is varied and exciting and enables me to shape our support and help deliver it to members.


numark is a virtual head office for independent pharmacies. If you are a branch and there are multiple pharmacies you can ring a head office for support and advice. for independent pharmacies, they can contact numark and for many members, that’s exactly what they do. numark provide a wide range of support materials both online and in print and it is my role to ensure they are aware of how numark can help them each month and guide them to make the right decisions for their business.


as with any pharmacy I visit, when visiting non-members, the most important question to ask is what is in their business plan. this gives me an insight into who the owner is, what they want their business to achieve and allows me to have an insight into their business and how numark can support them. once I understand the business plan, we can plug in our offering and discuss how it can support their medium and long term goals. numark provide a wide range of products and services which is detailed in the one Pack Promise (or business pack as some call it).


54 - PharMacY In focUS


the pack contains all the information you, your staff and business need on a monthly basis. our web solution, numarknet, allows you to access guidance, training, information, resources, SoPs, pharmacy equipment… you name it and you’ll find it on numarknet. Every member is different, but the majority of my members engage with the information numark provides and the most common quote I hear is ‘I didn’t know you did that’.


Whilst it’s vital that commercially numark works for members, it’s the wider business support that often surprises members and non-members alike. here’s a scenario I liken to the numark membership - I have a subscription to Sky tV, but I don’t watch any television at home because I am always on the go. With Sky tV, I can find the right package that suits me and my lifestyle, I can pick and choose the elements I need; just like the numark membership. at numark, you can find a package that suits you, your business and team. If you engage and want it to work, it will. the more you engage, the more value you get.


as a membership organisation we negotiate deals that they wouldn’t be able to secure themselves. our back office support is second to none and, with over 28 Pharmacy development Managers field based, we visit independent pharmacies on a regular basis, more than many others in the industry.


Many community pharmacies are under pressure. there has never been a more important time to be a numark member than now. We continue to negotiate commercial deals with manufactures available


With Sky TV, I can find the right package the suits me and my lifestyle, I can pick and choose the elements I need - just like the Numark membership. At Numark, you can find a package that suits you, your business and team


through the three main wholesalers and offer unique and intuitive It solutions which can manage your purchasing, so you always benefit from the best deal in the market.


We listen to member feedback to ensure we are providing what they want, and need, to smoothly run their business. We always look to improve our offering for example during recent years we have introduced our insurance portfolio, our information service line, a range of vaccination services and our partnership generics scheme numerics teva. all as a result of member feedback. add to that, in april this year, we took the decision to pay all reduced wholesaler discounts via the numark rebates which improves cash flow and makes it easier to review discounts. We do


listen and are consistently improving our offering.


My biggest piece of advice would be to step away from the PMr. If you look at a restaurant kitchen, the head chef overseas the sous chefs and run the pass, they don’t cook the chips. a pharmacist is best placed to advise patients and carry out vital services which will improve their compliance with medication and enable them to generate income. now is an ideal opportunity to review how the pharmacy operates and how pharmacists can free up time and that’s where numark come in, we support, advise, guide and educate each and every one of our members to embrace change, evolve their businesses and importantly drive profitability every step of the way.


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