GENSETS


the onsite support from our dealers.” Customers with critical power needs have


always been a key part of FG Wilson’s business and the brand today has many customers in the healthcare, data centre, telecoms and banking sectors. For each, that means a full turnkey power system. That ability to design bespoke power


projects has been a core element of FG Wilson from day one. In the early 1970s, FG Wilson built its name designing, building and commissioning mini power stations in the Middle East, often in very inhospitable operat- ing environments. The tradition continues today: in many European and Middle Eastern cities, it’s possible to look across the skyline and pick out large landmark buildings which rely on FG Wilson generator sets for standby power. This custom-engineering business for large generator sets is important to Ann: “We know this is something which FG Wilson does well. We’ve a long track record of experience, within our organisation and within the dealer


network, world class facilities. The FG Wilson approach is simple. Ann


says: “You could sum us up in three words: products, dealers and support.” Across the entire product range, FG Wilson


takes the same approach to product design and launch, whether the generator set is large or small. Nothing is released for sale until it has been


rigorously tested, validated and a full suite of parts is ready for customers. All of this goes on at an Engineering Centre


in the UK, a $26 million investment which is also home to Europe’s largest Anechoic Chamber for noise testing. “This is how we operate,” says Ann. “When


we bring products to market, we know exactly how they will function for our customers in real conditions and we know we can support them fully.


“That’s very important to us and we won’t compromise on it. Just as an example, recently many of our generator sets in the Caribbean were battered by two major


“In many European and Middle Eastern


cities you can look across the skyl ine and pick out large


landmark buildings which rely on FG


Wilson generator sets for standby power. This custom­


engineering business is important for FG


Wilson.”


hurricanes, and then went on to operate for four months - all day - until mains power was restored. It’s gladdened our hearts to get feedback and photos from customers who have relied on us and our products. When someone asks us why we do what we do, there’s the answer.” Supporting those products is a network of


dealers, painstakingly built up over decades. Ann says: “People starting in our industry often under-estimate how difficult it is to establish a strong distribution network. Yes, you can support customers locally yourself within a small radius of where you are, but once you go further, you need good local dis- tribution partners.” Dealer support is backed up by a parts operation stocking more than 11,500 parts products and delivering up to 3 million parts a year.


There is a large population of products to support: since 1990, which is as far back as their IT systems can report, over 600,000 FG Wilson generator sets have been installed worldwide. If you lined up every one of them, you could


power an entire country the size of the UK. So, what about the future? Ann explains: “Demand for power is going to grow, everyone sees that. People will expect more stable power, zero tolerance of power outages. “And I see a place for generator sets in that


for the foreseeable future: technology has made engines much more efficient and that will continue to happen for as long as we use them. “On customer sites, generator sets will co-exist more with other renewable power generation technology as part of a balanced solution. We’re already seeing that: maybe the generator set is for critical power needs onsite while some electrical energy, perhaps derived from renewable sources, is stored for other applications.” Ann is optimistic for the future:


designs have moved on while the philosophy of our founders remains as strong as ever: self-contained generator sets which are easy to install and operate, designed for a long and productive working life, supported by a wide and professional dealer network and which represent great value for money.”


www.fgwilson.com MARCH ‐ APRIL 2018 UK POWER NEWS 21


“Today our


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