This page contains a Flash digital edition of a book.

Fighting the opportunistic fraudsters

PhiliPPe RossiteR is chief executive of the Institute of Hospitality

2012 Games ‘will benefit’ sector

Te UK sector “will eventu- ally enjoy” benefits from the London 2012 Olympic and Paralympic Games despite a slow July, according to PKF Hotel Consultancy Services. In its latest preliminary fig-


n the euphoria of the UK’s great sport- ing summer, the police are warning the hospitality industry to be aware of an increase in crimes such as pick-pocket-

ing and internet fraud. With so many events taking place over the period, along with the school holidays, we are likely to see higher than normal crime levels, with criminals attracted by the rich pickings available. The Olympic Games have already

been used as a hook in one particular scam – bogus hospitality job offers from websites which ask applicants for a nominal fee paid in advance to gain employment at hotels in London this summer. Te police are swamped with such crimes so they are recommending that employers include dis- claimers on their recruitment pages and details of genuine recruitment procedures. In Britain, most businesses benefit from

a close relationship with local police forces, sharing concerns and information on a reg- ular basis. However, the national and global nature of criminal activity means that a greater level of knowledge-sharing can only be beneficial in the fight against crime. One particularly useful new tool is a web-

site – – set up by the Metropolitan Police with Facewatch, the national low-level crime reporting and image sharing service for businesses. If your business is outside London, do not be put off by the name, because its use is open to all. Te site provides a highly flexible commu-

nication portal for information to be shared by all managers. In addition, information about crime is uploaded by the Met on a real time basis and sent out to users by email. With incidents of bag theft and pick-

pocketing increasing in his venues, Simon Gordon – owner of Gordon’s Wine Bar in London and Stokes restaurant in Hampshire – realised he could help by collecting rel- evant CCTV evidence and delivering it directly to the police team in his location. Te internet was the simple answer, and

Facewatch has now grown into one of the UK’s leading crime reporting and deterrent systems being used in a number of shops, bars, restaurants and now hotels. Details:


ures, London saw room rates increase 17.3 per cent for the month. However, occupancy fell 14.9 per cent and rooms yield was down 0.2 per cent. Meanwhile, a 4 per cent

growth in regional hotels’ room rate was more than off- set by a 5.7 per cent decline in occupancy, which led to a 1.9 per cent drop in rooms yield. PKF Hotel Consultancy Services part-

London hoteliers saw room rates grow 17.3 per cent, but occupancy fell

ner Robert Barnard said the results for July remained impressive, despite “not much evi- dence of an Olympic-inspired upliſt”. “We’ve seen the country’s reputation boosted by what have been widely recognised

as amongst the best Olympics in recent his- tory,” said Barnard. “I’m confident that the hotel sector will

eventually enjoy the benefits of the Games – although probably not until aſter the last athletes have boarded their planes home.” Details:

BDL secures £6.5m to build and run Shetland hotel

BDL Management has secured a £6.5m fund- ing package from the Royal Bank of Scotland (RBS) towards the development and operation of a new hotel in the Shetland Islands. RBS’ Corporate and Institutional Banking arm has provided the funding, with the new

hotel to be located in Brae. BDL’s management contract will last 10 years. It is expected the 100-bedroom property will

primarily accommodate workers on a new gas project – ensuring high occupancy rates. Details:

Starwood brand publishes mobile research

Four Points by Sheraton, the hospitality brand owned by Starwood Hotels and Resorts, has published new research examining the mobile device habits of business travellers. StudyLogic surveyed 6,000

guests – 1,000 from Brazil, China, Germany, India, the US and the UK – on behalf of the operator, with the study conducted during March. Most guests (55 per cent)

took three/four mobile devices on trips, with Brazilians most likely to take five or more and a third of Germans travelling with two or less. Smartphones were found to be the main

Laptops were taken by 32 per cent of travellers, according to the report Reasons for using mobile devices include to

device taken on business trips (74 per cent), followed by tablets (65 per cent); music players (43 per cent); and laptops (32 per cent).

Read Leisure Opportunities online:

check email (90 per cent) and internet brows- ing or social networking (75 per cent). Read more:

Twitter: @leisureopps © CYBERTREK 2012

image: yampi/

image: jiang dao hua/

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24