TOP TEAM: THE PENINSULA HOTELS
PETER C BORER CHIEF OPERATING OFFICER
WHAT DOES YOUR ROLE INVOLVE? The Peninsula Hotels is focused on quality and atten- tion to detail; one of the aspects of my job is to upkeep the high standards of the design, the service and the brand.
HOW DO YOU WORK WITH THE PENINSULA SPA TEAM? T e Peninsula Spas are overseen by Paul Tchen – general manager, operations, plan- ning and support at HSH. He and I regularly review the performance of our spas which we consider independent profi t centres like any hotel food and beverage outlet. The most important key performance indica- tors that we look at are the treatment sales mix, capture rate – both internal and exter- nal – product sales versus treatment revenue ratio and guest demographics.
Borer says spas are considered independent profi t centres, just like any F&B outlet
HOW WELL ARE THE PENINSULA SPAS PERFORMING? Our spas are performing up to our expecta- tions in most markets. T ere are obviously some which have been aff ected by the cur- rent economic climate, as well as unfortunate natural disasters such as those which have struck Japan and T ailand.
WHAT OBSTACLES DO YOU FACE? Shortage of labour is a constant challenge. With the emergence of top-tier luxury hotel brands in China, this has created an unprec- edented demand. However, retention is something we’re very good at and the careers of myself – I joined the group in 1981 – and my colleagues are testament to this.
The most important key performance indicators we look at are the treatment sales mix, capture rate – both internal and external – product sales versus treatment revenue ratio and guest demographics
T
he Peninsula Paris is the HSH’s next planned hotel opening and its fi rst foray into the European
market. London could be the next Euro- pean site, as projects manager, PT Wong, confi rms sites are being sought there. Centrally located near the Arc de Triomphe
and the Champs Èlysèes, the 200-bedroom hotel will breathe new life into a century-old beaux art building, which has formerly been used as a hotel, the German headquarters in Paris during WWII and most recently as the Centre for International Conferences. Around hk$1bn (us$129m, €100m, £82m)
was paid for the site and an estimated hk$512m (us$66m, €50m, £42m) will be spent on the redevelopment. It is owned by QHotels BV, in which HSH has a 20 per cent stake. T e Peninsula Hotels will manage operations for 30 years, with an automatic
THE PENINSULA PARIS
renewal of a further 20 years, subject to meeting certain performance criteria. Work started on site in late 2009, inte-
rior demolition is now complete and the fi rst major phase of construction began in Sep- tember 2010. T e hotel is scheduled to open in 2013: the launch date pushed back because it took longer than expected to complete
34 Read Spa Business online
spabusiness.com / digital
designs that complied with preservation considerations, local codes and HSH stand- ards. New York-based T ierry Despont is in charge of interiors, aiming to bring about a contemporary look with reference to the original belle époque style. It’s slated that T e Peninsula Spa, fi tness suite and pool will be a central part of the off ering.
SPA BUSINESS 1 2012 ©Cybertrek 2012
The new site is close to the Arc de Triomphe
SAMOT /
SHUTTERSTOCK.COM
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100