Success story Supply Chain
along with the FSL Customer Support Centre, which is open 24 hours a day.
Robust method
Chris Meltham, service delivery manager of Sunwin, said: “We look after a store estate of over 3600 food and pharmacy sites, as well as another 1300 sites for travel and funerals, and needed a robust method of shipping
to customers while at the same time minimising downtime. The benefits for Sunwin have been that the company has been able to improve customer Service Level Agreements by nearly 3 per cent since being able to ship stock 7 days per week.
As well as distribution, ByBox also provides a 7-day service for collections, Technical Courier, Forward Stock Locations and Engineering. Additionally the ByBox Customer Support Centre is operational 7 days a week
replacement parts quickly to our team of 50 mobile engineers. The ByBox 7-day service is working exceptionally well, and gives both our customers and engineers complete peace of mind that we can deliver a high-quality service to the Co-operative Group, the UK’s biggest retailer in terms of number of sites, and which has stores in every postcode area of the country.”
ByBox launched the 7-day network in response to customers’ feedback and
comments demonstrating the company’s commitment to continuously strive to improve their service offering. One of the ways the company does this is by calling every one of its customers each week to get their feedback as well as a rating out of 10 for the service provided. It was this that revealed customers sought a 7-day network.
The range of benefits of the new service for customers is extensive. Not only will there be less need for calling stock out of a Forward Stock Location (FSL), there will also be faster returns over the weekend, reduction of same- day costs and reduced inventory holding.
Going the extra mile
Mark Garritt, managing director, ByBox commented: “The introduction of the 7-day service is unique in the industry and further demonstrates that we really do ‘go the extra mile’ for our customers. It is yet another example of our ability to continue to innovate and think outside the box. Indeed, it is an ethos which has led to our continued success in a competitive marketplace further reinforcing our position as one of the fastest growing technology companies in the UK.”
We deliver when you’re not there…
...so you can pick up when you are
ByBox specialises in providing field service supply chain solutions to businesses who operate field teams around the UK and Europe.
The ByBox model works by delivering in night pre 8am to a network of drop boxes around the UK. ByBox can provide warehousing, collections, stock management, distribution, returns, repair and engineering resource. All with 100% traceability on the unique Thinventory™ platform.
www.logisticsit.com October 2011
MANUFACTURING &LOGISTICS
IT 49
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