Supply Chain Success story
Sunwin Services Group benefits from ByBox’ non-stop service
365 days a year = 8760 hours = 525,600 minutes = 31,536,000 seconds ... Field solutions specialist ByBox reports that every one of its business units works every single one of these seconds. This, believes the company, is why the Sunwin Services Group chose to work with ByBox; a business that shares a similar service ethic to its own.
P
art of the Co-operative Group, Sunwin Services has EPoS engineers and a desktop services team who are on hand 24 hours a day, 365 days a year to provide IT maintenance and support services across the UK to a wide range of businesses. These include travel agents, healthcare outlets, funeral directors, clothing retailers, farms, hotels, motor groups and online stores.
Sunwin also provides a wide range of services that support retail operations. This includes providing a full electronic fire and security solution for commercial and domestic property from the full design, installation and
maintenance of CCTV, Intruder Alarm, Fire Alarm, Fire Extinguisher servicing and repairs to the provision of specialist equipment such as smoke deterrent and White Noise.
The current offering from the Sunwin Services Group was born from the frustration of the retailers within the Co-operative Group; unable to find a business that understood the way retailers think and the levels of service that they demand, the answer was to develop the service in-house.
First-hand experience
What makes Sunwin different is the retail experience and knowledge that their
“
The ByBox 7-day service is working exceptionally well, and gives both our customers and engineers complete peace of mind that we can deliver a high-quality service to the Co- operative Group…”
– Chris Meltham, Sunwin Services Group.
executive and senior management teams bring. They have first-hand experience of the issues and challenges faced by retailers. They know that retailers operate 24 hours a day, 365 days a year. Indeed it is this knowledge and understanding of the need to be flexible and to deliver an exceptional quality of service that sets Sunwin apart from the rest of the market.
Sunwin Services Group has become a leading agent of change in how suppliers work with their customers; the company tailors its services to all market sectors and to the exact requirements of customers. ByBox comments it is parallel to this way of working; providing a bespoke offering for each customer and acting on feedback to add or adapt its portfolio of service to meet the individual needs of the customer.
Sunwin engineers use ByBox lock boxes to collect and return parts 7 days a week. This enables them to provide a seamless service
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MANUFACTURING &LOGISTICS
IT October 2011
www.logisticsit.com
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