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allocation of its engineers. These might be from a central hub or from regional centres or both. The Eagle Scheduling Board can be set up to group individual engineers into particular geographical areas. This allows a primary and secondary engineer hierarchy based on where these resources are geographically based. It also prevents unnecessary distance travelling and is therefore more cost effective to the business. The viewer allows the user to see which
engineers are assigned to each region, the recommended engineers, and shows how busy an engineer is on a certain day, making the user more efficient when scheduling calls. A day view provides pop-up detailed information on the make-up of the engineer’s day, what jobs are booked against them, time allocation, travel time, customer, location etc. Such a visual representation of a day’s history can also be invaluable in understanding the ongoing performance of individual engineers.
A ‘Best Practice Recommendations’ facility can prove invaluable for both experienced and less experienced operators alike because it consistently uses the preferred decision making logic unique to the company. And because the system synchronises with engineers in real time, users have immediate visibility of any potential problems or difficulties and can react accordingly. These recommendations are then presented to the user in a colour ranked order providing a simple ‘at a glance’ recommendation. The business benefits are clear, according to Dilhe. “To begin with, optimisation of jobs booked on a daily basis ensures best business practice, while the configurable Rule engine and easy-to-understand information that this generates leads to more efficient operators making the best scheduling decisions. All of which ultimately means that engineers spend less time travelling and more time on-site working.”
www.logisticsit.com
October 2011
MANUFACTURING &LOGISTICS
IT 19
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