Opinion VOICE
Voice-enabled 3PL to make competitive service level commitments on order turnaround and error rates – effectively allowing it to gain vital commercial advantage by delivering a superior service at a comparable or lower price to its competitors.
In the event of a 3PL taking over a customer’s contract for outsourced logistics, Voice-directed working also accelerates the productivity of the acquired workforce. As the training experience literally ‘talks’ new staff through the tasks they’re required to complete, the learning process is simplified and warehouse staff become fully productive after a matter of days.
Sustainable efficiencies Ultimately, however, the determining factor in the increasing adoption of Voice-directed working by 3PLs is the endorsement of the 3PL’s customers. When considering selection of an outsourced logistics service provider, many factors will influence the final decision. And one significant criterion will be the demonstrable investment in technology and infrastructure to provide sustainable efficiencies over time: choose a 3PL able to deliver standard facilities and working processes, or choose a 3PL with the proven, most effective means of delivering optimum productivity and accuracy in the warehouse? Increasingly it seems customers are making up their minds on which choice to make.
THE
TALKING WAREHOUSE
Our e-book, THE TALKING WAREHOUSE introduces supply chain managers to the proven value of voice across multiple workflows and vertical markets. With insights into how voice technology can help solve key business challenges such as traceability, growth, cost reduction, seasonality, product mix changes and expanding regulatory needs, the ebook is sure to become a talking point.
technology
Increasingly, Vocollect is seeing a distinctive role played by 3PLs who are both a customer for Vocollect and its resellers, but also use Voice- directed working to deliver services to their own customer base.
www.logisticsit.com
Download the ebook today from
www.vocollect.co.uk/talkingwarehouse July 2011
MANUFACTURING &LOGISTICS
IT 35
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