Feature Reaching the goal Matthew Borg gives his five tips for conquering compliance
challenges with your learning management system role and what’s in it for them, as well as how it will benefi t the organisation overall. Aim for self-service reporting for line managers. You can’t do it all from your department, so equip the local managers with the reports they need to encourage uptake.
T
he word ‘compliance’ conjures up mixed emotions in the workplace. Some companies fi ght to thrive in highly regulated
industries, while others proactively seek to maintain high levels of compliance to give them a competitive edge. Despite its various guises, it’s an essential component in all businesses and getting the administrative process right is key. Research from Towards Maturity, a not-
for-profi t organisation promoting learning innovation, shows that organisations want greater support from Learning and Development to help with critical business issues, such as compliance, so they are better equipped at responding to change. With pressure from external regulators and changes in legislation, having the right process streams and systems in place will save time and effort. So how can you use a learning management system (LMS) to ensure your learners are using the right set of behaviours and support the business with critical data so it can fl ourish?
Focus on competent compliance The crucial factor in a successful compliance programme is to focus on competence, not on box-ticking. Competent compliance means focusing on behaviours, and that people are doing the right thing every time.
If you want to focus on competence, use a blend. Document and approve offl ine activities and observations on your LMS so everything is in one central location.
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automate the process of reassignments and that will indicate recurring requirements.
Generate actionable reports Another common factor in effective compliance programmes is the ability to quickly and easily ascertain the regulatory ‘health’ of the organisation and to take action. Many businesses fi nd it diffi cult to know who has completed and, critically, who still needs to complete. This may be because record-keeping is still manual – using a spreadsheet, for example – or because their online tracking only provides information on activity or completions, not a list of people who haven’t yet completed. Don’t be left in the dark. Ensure your systems can give you real-time reports on who has and hasn’t completed.
Involve managers Make sure you include line managers in your communication plan when launching your programme. It’s important that they know their
Automate renewals Many regulators insist on recurrent compliance training; it’s also important to keep the subject and recommended actions fresh in the minds of colleagues. But whether it is annual or otherwise, managing the schedule of requirements for everyone within the organisation can be challenging. Different learners complete at different times, and courses have differing validity periods and refresher requirements. Free yourself from time-consuming spreadsheets. Look for an LMS that will
Communicate, communicate, communicate Once your programme launches, your LMS should be producing post-course survey results, completion statistics, quiz scores, and more. Analyse this data and use the results to reinforce the positive messages to senior leaders, including return on investment calculations.
Continued senior management support is crucial to your fl edgling eLearning initiative. It’s your responsibility to keep senior leaders informed so that they continue to lend the top- level support your initiative requires. If issues arise – and some may – make sure
you respond quickly. Don’t let negative word- of-mouth kill your programme. Make changes to content, if necessary, and befriend IT to help overcome unexpected technical glitches. Communicate before, during and after, and use the systems you have (LMS, intranet, email) to help you. n
Author
Matthew Borg is a managing partner at Acteon. He is responsible for leading its technical team and advising on the development and implementation of software solutions for its clients.
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