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Royal Navy deserved more credit from Ponant
Story: Passengers evacuated after fire on Ponant ship Le Boréal I was on this ship at the time of the fire. This reporting made me very angry. To say that HMS Clyde was not used is a nonsense. In the aftermath of the rescue there was little or no recognition from Ponant for the incredible work of the Royal Navy. But without them, I and most of the other passengers felt the outcome would have been far more serious.
CAROL PERRY Travel Weekly would welcome a response from Ponant
In-hotel flight check-in is nothing new, Jet2
GROUP
Story: Jet2holidays to expand in-hotel flight check-in service Jet2holidays is not the first operator to do this. Thomson already do this at some of their hotels too, so Jet2 are hardly thinking out of the box.
ANON
QUOTE OF THE
WEEK EU airlines at risk if ownership rules change
Story: Europe set to relax restrictions on foreign ownership of airlines Oh no, another slippery slope! It may be ‘hard’ to enforce measures on majority EU ownership and control of EU airlines, but admitting defeat and selectively ignoring them is going to lead to potential chaos and blackmail. Weakening rules on ‘ownership and control’, following on from non-enforcement of rules on capacity justification, will lead to the long-term decline of EU airlines.
JIM M
TWEETS THIS WEEK
LAH Travel @lahtravel What a disgrace, @ThomasCookUK – have been on hold for over one hour for your airline
Sarah Weetman @sarahweetman Loving the new-look @travelweekly website. Fresh, easy to navigate and as informative as ever!
Conference Kittie @conferencekitti Congratulations on the slick new Travel Weekly website. Easy to navigate #topjob
“Companies can lose their way with new technology. Don’t do something for the sake of it just
because it’s possible. I call it digital bling”
OLIVIER BINSE, Deloitte Digital › Travolution Summit 2015, back page
TALK BACK TO US... Email:
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
10 December 2015
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Customers can be very loyal to a good hotel. If they have had a good experience, they will go back over and over again. But if they know a hotel is great already, does that not make agents obsolete? Would you not book the hotel from the cheapest possible source?
NEXT MAN 4865
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Features and Supplements Features editor Joanna Booth
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Deputy news editor Hollie-Rae Merrick 4874 Chief reporter Juliet Dennis
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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTER OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
How about a client loyalty scheme?
Comment by Steve Dunne: Serve that client well – they might go on to spend $250k Well said, Steve. It’s about time someone spoke up for the loyal customer, and it’s about time someone at the major big three woke up to the fact that it is the customer that pays the wage bill. So how about one of the big three bringing out a loyalty scheme for loyal customers? You are all very good at sending out emails to entice us to spend more on excursions and car hire once we have booked, but none of you offer a loyalty discount scheme above the so-called savings for booking early etc.
STEVE KANE
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