A SUPPLEMENT TO OKLAHOMA LIVING


®


MAY 2012 | VOLUME 63 ISSUE 5 |


Members Matter at Tri-County Electric


By JuliAnn Graham, Communication Specialist


the opportunity arises. You call and speak to someone local when you have a problem or need to pay your bill. You can even speak to the cooperative’s Chief Executive Officer Jack Perkins when on occasion when you see him around the service area. Any way you shake it, you can make your voice heard by the cooperative’s management and trustees. “Because some members expressed they were contacted too often, we changed the member satisfaction survey to twice a year instead of four times a year,” Zac Perkins, vice president-Corporate Services said. “This is just one example of the cooperative listening to feedback from our members.” Another example of the cooperative looking out for its members by being


A


innovative and member focused is the availability of the new Pay As You Go program as a payment option. “Pay As You Go has been a long time coming for our members,” Zac


Perkins said. “This program allows members to pay up front for their electricity instead of after the energy is already used. Research has shown consumers on similar prepaid metering programs use up to 15 percent less energy than before they were on the program, simply because they’re more closely managing their energy use. That means more money in the member’s pocket. “Another advantage to Pay As You Go is that there are no late fees, deposits or collection charges when members are enrolled in the program,” Perkins said. Rates at Tri-County Electric are set to simply cover the cost of doing business, not generate profit for distant stockholders. That’s why, as a not- for-profit organization, we give money back to you in the form of capital credits when revenues exceed costs. You’ll learn more about the cooperative’s financials and the industry outlook in next month’s annual report. The cooperative even moved it’s annual meeting from a Friday in May to


a Thursday in September in hopes that more members will be able to attend since there will be fewer spring and school conflicts at that time. Turn to page two to hear what members had to say about membership in their local cooperative.


s a member, you have a voice in how your cooperative operates. You elect a local representative to serve on the cooperative’s


Board of Trustees for your district. You participate in member surveys when


LIVEWIRE Q


P UBL ISHED FOR MEMBERS OF TRI-COUNTY ELECTRIC COOPERAT IV E HTTP://WWW.ZOOMERANG.COM/SURVEY/WEB22FDYV72FUV


uarterly uestion


“What do you feel is the greatest cooperative membership benefit?”


Answer the above question to be entered into a drawing for a $50 bill credit. You can submit your entry one of the below ways:


Email: info@tri- countyelectric.coop


Mail: Tri-County Electric P.O. Box 880 Hooker, OK 73945


Be sure to include your full name and a phone number so we can contact you if you win.


The fine print: •


• Entry must be received by June 30.


• Any response is acceptable. •


Entrants must be members of Tri-County Electric Cooperative.


Entries must include member’s full name and valid contact information, such as a phone number or email.


• Winner will be drawn and notified in July. •


• •


• Credit is nontransferrable. It will only be applied to winner’s account.


One entry per member per quarter.


• Tri-County Electric employees, trustees and their immediate family members are not eligible to win.


Winner will be announced in the August newsletter. Any response may be published. $50 credit will apply toward winner’s August bill.


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