have some good prospects. I want to make a good impression and make them see me as a permanent member of the team. What can I do?
CAMILLA: First of all be confident, but the best way to make an impression is to be organised! This will show in your performance and you can also check what’s happening in- salon, so that you can make yourself available for anything you might be able to help with. Whether that’s photoshoots, competitions or just busy periods, it will mean you can support your team as much as possible. Support is essential to good team work, whether it’s helping someone with a cut or colour or just being there for someone when they are having a lousy day, give them praise when they need it most. Also, communicate well; make sure everyone knows what’s happening when specific things are on and don’t allow any problems to fester.
Hi Camilla, I’d really like to start entering some competitions. Have you
entered any? What’s the best way to go about it?
CAMILLA: I entered Goldwell’s Colour Zoom and ended up representing the UK in 2008, which was amazing! If you want to start entering competitions make sure you get some ideas flowing first. A brilliant way to do this is to make a mood board. Look through lots of different magazines and tear out any imagery that inspires you. Also, speak to senior team members to bounce your ideas around – you’ll find they’ll be able to help you tweak things and make them more workable. A really important point is to not get too hung up on using a model; just focus on finding someone who has the hair you need to create your look. I’ve scoured shops in the past and people are generally flattered to be asked.
Dear Camilla, I’m a junior stylist and I’m trying to build up my clients – how did
you do that?
CAMILLA: You have to have the confidence to ask your clients to rebook. Before they leave make sure you ask them if they’d like to reschedule their next appointment. If they are happy then generally they will, and even if they don’t it’ll definitely get them thinking about booking back in. Make sure you take control of your clients’ contact details – I always make sure I ask for my clients’ emails so we can sign them up for our newsletters. That way they are always up to date with any special offers and promotions and you can even email to let them know when you are going to be on holiday. It’s a really good way to stay connected. And always have a welcoming manner – it might seem obvious but being friendly and making someone feel comfortable goes a long way.
Hi Camilla, I’m struggling in all areas at the moment. I really want to improve
on some of my cutting and colouring techniques and be more inspired. Is there any advice you can offer?
CAMILLA: Just practice, practice, practice. Whenever you have a bit of time get a model head out and keep going until you get it absolutely perfect. Your team should always want to help you with any areas you are having difficulty with and I really think watching somebody in action is a brilliant way to learn. When I was training I’d always make notes
when I watched a senior person in my team; that way I would have a guide to everything I needed and also a log of anything I was unsure of, so I could ask them after they’d finished working on the client. A notebook is also a really good way to capture everything that inspires you; whenever you see something, note it down. The team here often goes to museums and galleries together to see different exhibitions to keep us inspired. For example, we’re all going down to the V&A next week to check out the latest exhibitions.
Hi, I’m just about to complete my training at college and really want to
make sure that when I leave I find a
salon that I can progress in, like you have. Can you give me any tips?
CAMILLA: To be honest, I think the most important thing to understand is that it will take much more than just completing your course to become a hairdresser. Even after you’ve started at a salon, you will have to do so much more training and mundane jobs before your manager can even consider promoting you to junior stylist. But it’s these things that are absolutely essential to the job; you have to know how to work in-salon, rather than just having the basic skills you learned on your course. It shouldn’t matter where you go as long as you are prepared to work hard and respect your team. If you do that you’ll definitely progress, and that’s the best advice I can give.
13
NEED RADAR ANSWERS?
kara.dolman@
salonbusiness.co.uk or
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salonbusiness.co.uk
Email us:
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