In Reference Appointments & Updates Appointments & Updates


of approximately £200m by the year end. The capital light asset management business has also seen excellent growth, and we expect this to continue into 2018 following the close of the acquisition of Mars Capital later this year.”


UBS Card Center, which processes roughly 25% of the credit cards in Switzerland, has cut the amount of fraud write-offs per compromised card, stopped more fraudulent transactions and reduced false-positive rates using the FICO Falcon Platform. “In times of constant cost optimisation,


we need to keep fraud write-offs to the very minimum,” said Marcel Drescher, director of fraud services at UBS Card Center. “We were facing new business volumes, but did not have the ability to increase staff numbers to absorb the new volumes. Proactivity in combatting fraud, paired with very high standards on customer experience and satisfaction, are major challenges we are facing on a day-to-day basis.”


Noble Systems has announced the issuance of its 150th US patent. “Investing in the best research and design


in the business, leads to the development of superior products. Noble Systems has made protecting our innovations and intellectual property a key focus of our business. Our IP Innovations Program helps identify new technologies and recognises team members’


The tennis equipment lending library Qualco UK established for two schools in Birmingham has been hailed as a success by the local community. In association with the Lawn Tennis


Association (LTA), Qualco UK launched the library in summer 2016 in a scheme that enables students to borrow and use the equipment to play tennis in their own time at home or in their local park with their families. Christian Jacob, managing director at Qualco UK, said: “We are delighted


Tennis academy


that the tennis equipment lending library has been so successful and we are pleased to have donated further equipment this year.”


December 2017 www.CCRMagazine.co.uk


A national team of debt recovery specialists has been named in the Top Tier of the Legal 500 guide. The debt recovery team at law firm Clarke Willmott LLP


has been awarded Tier One status for debt recovery in the South West as well as Tier Two status for debt recovery in London by the guide, which ranks the UK’s top lawyers and organisations. The guide says the team is renowned for its ‘strength in depth’ and is praised for its ‘excellent enthusiasm exhibited in a most professional manner’. A special mention was given to team member Jane Dunlop, who sadly


Kat Quinton


passed away recently, and was noted as a leading individual in the elite ‘Leading Lawyers’ list. Kat Quinton, partner and debt recovery specialist at Clarke Willmott, said:


“It was also wonderful to see Jane Dunlop’s work recognised. She was highly respected and led our team for over 20 years; this special mention was truly deserved after a career of dedication to her clients, colleagues and the firm.”


collaboration to find creative new solutions to industry challenges,” said Jim Noble, president and CEO of Noble Systems.


The public-sector outsourcing market experienced its strongest quarter in 2017 between July and September, as government bodies renewed investment in transforming back-office services, according to the Arvato UK Outsourcing Index. Debra Maxwell, CEO, CRM Solutions


UK & Ireland, Arvato, said: “Government spend on transformation has buoyed what is traditionally a more subdued period of the year for the UK outsourcing market. This reflects the continuing pressures government


bodies are facing. Delivering meaningful transformation in the back-office is a clear objective for both central departments and councils in terms of freeing up the resources needed to strengthen public-facing services.”


New research by Callcredit Information Group has found that the number of fraud professionals planning to use machine learning to tackle fraud in the next three years has doubled to 22% in 2017. In comparison, the number planning to


deploy document verification to validate identity reduced by over 75% in the past year (from 26% in 2016 to 6% in 2017). John Cannon, commercial director – fraud


and ID, said: “Whilst it is great to see that organisations are planning to implement more advanced fraud prevention techniques, it is clear that the industry will need to undergo significant change over the coming years to meet these objectives. “Technologies such as voice recognition,


AI and machine learning can all provide more advanced ID verification methods that are incredibly difficult for criminals to replicate.”


Arum Systems has been acquired in a deal which will see no significant changes planned for Arum or its management team.


>> 47


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52