Balancingriskwith  collections


Webio has been successful against 210 companies from 42 countries to secure one of 16 places on Google’s Blackbox Connect 20 Programme. The initiative brings founders from top accelerators around the world to take part in a two- week, fully immersive programme where they live and work in San Francisco, collaborate with like- minded entrepreneurs from around the world, and partake in an intensive agenda of meetings and workshops with investors, experts and, executives from the Silicon Valley community. “We have a very simple question for companies,” said


Cormac O’Neill


CEO Cormac O’Neill. “When all your customers have moved to messaging apps and voice interfaces, how are you going to provide customer service?”


The Credit Services Association has urged members to start preparing for the government’s decision to ban additional charges for certain future card payments. From 13 January 2018, businesses, including CSA members, will


RestonsSolicitorsLimitedassistsanumberof marketleadersintheDebtPurchase,Finance and Utility sectors with both secured and unsecuredcollections.


Our fundamental understanding of


commercial, reputational and compliance issues, togetherwith a focused, proprietary interest in our clientsÕ receivables means that we continue to excel in terms of client satisfaction, recoveries and complaintavoidance.


To Þnd outmore about how our expertise can help you, contact Nigel Coe on 01925661602ornpc@restons.co.ukorgoto www.restons.co.uk


no longer be able to charge surcharges for some card transactions, but will still face the costs for processing card payments. President, John Ricketts, said this could have “serious implications”


for debt collection agencies managing card payments for outstanding debts, and they need to be prepared: “Members need to act now to ensure their websites and letter suites are updated or they will be breaking the law,” he said. “Although a simple enough initiative on the outside, it may


involve significant changes to IT processes and call processes, all of which will need to be in place before the January deadline.”


Lowell has entered into a definitive agreement to acquire the carve-out business from Intrum. The carve-out comprises Lindorff’s entire business in Denmark, Estonia, Finland, and Sweden as well as Intrum Justitia’s entire business in Norway, and was specified by the European Commission as a condition of the combination of the two companies earlier this year. James Cornell, CEO Lowell, said: “I am pleased to be extending


the Lowell family today. Our shared commitment to innovation and best practice for consumers and clients alike, will significantly strengthen our service proposition across the credit management value chain.”


Arrow Global Group has announced its results for the nine months ended 30 September 2017, including organic portfolio purchases increasing 30% to £155m, with diversification by geography and asset class Lee Rochford, group chief executive officer, said: “In the first


nine months of the year, Arrow continued to grow strongly and profitably. Portfolio purchases in the period increased by 30%, and we are on track to meet our guidance of completing total purchases


46 www.CCRMagazine.co.uk December 2017


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