CCR2 – Conduct risk and quality assurance Published in January’s edition of CCRMagazine
Conduct risk and quality assurance are two of the most important aspects of today’s industry, which touch so many consumers, some of whom are vulnerable. Regulators will rightly insist that companies have the processes and procedures in place to assess the risks that are inherent in their operations, and to ensure that the best results are being achieved. Moreover, the new culture has become so embedded within the industry, that businesses will expect any partner, which they choose to work with, to have all the right procedures in place. As such, conduct risk and quality assurance best practice have become crucial points of differentiation between potential suppliers. So what does best practice entail and where can you look for help? These, and other key issues, will be up for debate in this edition of CCR2. Subjects covered may include:
l Best practice in quality assurance. l Documenting and proving compliance. l When should you look for external skills? l Managing your conduct risk. l Is your IT system providing you with all the information you need?
l Developing the right QA culture. l Ensuring that your team is compliant, even when you are not watching.
l Deciding upon, and promoting, your core values. l Finding the right legal advice. l External consultants or in-house teams? l The role of training. l Quantifying the risks in your business. l Standing out through your conduct risk and quality assurance work.
Feature Focus – Is the third-party effect still effective? It is often said that a customer will start to take their arrears seriously once they hear from a different voice in collections, but is this still true in today’s industry and society?
How To Guide How can you find a balance between responsible collections and achieving ROI?
More Details If you would like to be part of this important edition of CCR2, or to contribute the Feature Focus or How To Guide, contact Gary Lucas on 07785 268404 or at
gary@ccrmagazine.co.uk.
Deadlines Editorial – Tuesday 19 December
Advertising – Thursday 21 December
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