INTERVIEW
■ Our new offi ce located in Southend will be fully equipped with a train- ing room which will be used to provide training to our own engineers and service partners but will also be available for client team training. This will enable us to interact with our client base making service, in particular call-outs more effi cient and inevitably will reduce the need to actually attend a call-out when deemed appropriate.
■ The training facility will enable us to undertake CPD sessions and assist introducing clients to Aermec products and solutions.
■ I plan to establish an interactive link directly to Aermec SPA to facilitate BMS testing during Factory Acceptance Tests which can be undertake either at our offi ces or even remotely. This will signifi cantly reduce pro- ject commissioning time for equipment/BMS integration on site which prevents programme delay.
■ We are introducing retrofi t technologies with proven energy reduction of 30+%. I am currently talking with potential clients and looking at many diverse business opportunities including compliance, PUE reduc- tion and decarbonisation.
How do you plan to build successful customer relationships? What are the biggest barriers? Successful client relationships are built on trust and communication. I aim to ensure that our clients are provided with a service that they can trust and rely upon and that as a business we eff ectively communicate with our clients. Trust is built over time and is not easy to establish however the
forefront of this is communication. It is all too easy to ignore the diffi cult questions from clients which translates into them feeling neglected. Eff ectively communicating bad news as well as good enables the client to make informed decisions about their own business. It is true sometimes news is not good particularly recently where spare parts lead times because of supply chain issues following the pandemic have increased excessively across the whole industry but communicating this eff ectively and explaining the situation allows the client to move forward which begins the process of developing trust. Performance reviews are good tool for establish client requirements and undertaken on a regular basis act as a lesson learnt from both sides of the table. Continued reviews allow the development of a partnership which is fundamental to building and maintaining those relationships.
How is the industry evolving? What do you think are the biggest challenges and opportunities?
One of the biggest challenges facing our industry is resourcing. It is very diffi cult to fi nd good engineers and technical personnel that have the right knowledge, experience, and competence to undertake roles. This is where our training facility will come into its own enabling us to ensure personnel are fully trained. This is an exciting time for the HVAC&R Sector. It is moving towards digitalisation. As the sector evolves, we will see the introduction of more technologies that can be brought together to operate homogenously. We have all heard or seen the terms IoT, big Data and Artifi cial intelligence all of which come together within the HVAC&R sector to provide digitalisation. Of course, as technology evolves and becomes more readily available the potential for use is endless. We are already seeing examples of remote monitoring across sites where FM teams and Building managers can have direct access to their systems remotely via IoT and web-based products.
https://www.aermec.co.uk/
Glycol experts for cooling & heating systems
Hydratech have been formulating and manufacturing market leading heat transfer fluids, corrosion inhibitors, and water treatment chemicals for over 25 years. A key objective since formation has been the establishment of technical partnerships with those responsible for cooling and heating systems - to improve efficiency, save energy and avoid costly downtime.
Hydratech's holistic approach to cooling and heating system optimisation encompasses:
Fluid Selection
With over 100 years combined experience, Hydratech help clients with all aspects of thermal performance, running costs, environmental impact, compatibility and energy efficiency.
Fluid Monitoring Hydratech’s in-house laboratory carries out analytical fluid testing of process & hydronic system fluids - to identify water contaminates, bacterial presence and water treatment levels.
Fluid Management
The Hydratech Services division provides specialist engineering and maintenance services to customers installing, commissioning, and operating closed loop cooling and heating systems.
REFRIGERANTS
Working with you to
improve efficiency, save energy and minimise downtime
01792 586800 Download the ACR News app today
info@hydratech.co.uk www.hydratech.co.uk
Manufactured in U.K
www.acr-news.com • September 2023 15
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