HEATING SPOLIGHT
Panasonic provides effi cient heating solutions in social housing with Service Cloud software
Panasonic Heating & Cooling Solutions is the preferred manufacturer of air-source heat pumps for family-run installation company, Concept Heating Systems Ltd. Making the transition from boiler installations to heat pumps 10 years ago, Concept Heating is the Lancashire contractor for a large social housing provider, Together Housing, also in collaboration with Graham Plumbing, the accredited Panasonic distributor supplying the Panasonic units.
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n a bid to decarbonise Together Housing’s social housing stock, Concept Heating turned to Panasonic to provide high-quality heat pumps for tenants. Panasonic’s Aquarea J Series air-to- water heat pumps were specifi ed to meet the request, along with its Aquarea Service Cloud software to help monitor energy effi ciency. Panasonic and Graham Plumbing, have already provided sustainable heat pumps to over 700 of Together Housing’s properties, including one- bedroom apartments, terraced houses, and semi- detached homes. This year, an additional 600 properties are expected to transition to air-to-water heat pumps.
The Panasonic Aquarea Service Cloud app enables Concept Heating to identify when tenants are incorrectly operating their heat pumps, a common mistake amongst those converting from a gas boiler. To support this, Panasonic off ers
technical assistance through remote or on-site engineers and has Panasonic-trained and accredited engineers at Concept Heating’s training centre in Bolton. The company is dedicated to educating tenants on the proper and effi cient use of their heat pumps. The remote cloud platform provided by Panasonic is an essential tool for installers managing multiple properties and sites. Director of Concept Heating, Paula Byrom, said: “Panasonic is our preferred manufacturer, and we fi nd the units to be good quality and reliable. The service from both Panasonic and the team at Graham Plumbing regarding supplying the units has been very reliable, with no supply issues. The Panasonic Aquarea Service Cloud monitoring system is far better, in comparison than any of the other manufacturers currently on the market. We fi nd the Smart Cloud app very useful, as we can see how the heat pumps are being utilised in each household. If the unit is not being operated effi ciently by tenants, we can often either solve a problem remotely or visit the property to educate and advise the tenant on their operation of the units.” Together Housing tenant, Graham, had his old gas heating system replaced with a Panasonic air source heat pump. “The old system was very ineffi cient,” said Graham, “and with the high bills these days, I didn’t want to switch it on too much, so it was pretty cold. With the heat pump, I can control how warm it is much easier. You set it to what you want and then the heating just clicks on when it drops to that temperature. I don’t have gas at all
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now so no standing charge, so there’s a saving there straightaway. It’s been fantastic.” Providing tenants with a warm, comfortable
and futureproofed home is at the heart of Concept Heating, Panasonic and Together Housing, plus lowering bills, is a welcome bonus. Following the comparison of a property with Q-Bot insulation and spray foam fl oor insulation versus without, fi gures indicated a saving in profi t of up to 25%. Identifying the importance of insulation for eff ective heat pump operation, tenants of Together Housing found during the winter that their heating bills were as low as £1 per day. The 7-year warranty off ered by Panasonic supports the investment in Panasonic heat pumps, ensuring higher energy effi cient homes for years to come.
Panasonic Aquarea heat pump
The Panasonic J Series High Performance heat pump boasts an A+++ Energy Class, achieving average water outlet temperatures of 35°C and maximum output temperatures of 60°C. Bespoke software for maximum effi ciency delivers low output temperatures. The Panasonic cloud control app and service app, with an easy-to-use remote controller for end user accessibility, enables a low carbon and holistic solution to heating. The Panasonic units are available in a range of sizes from 5, 7 and 9 kW, with an internal domestic hot water tank and external unit for ease of installation. To fi nd out more, please visit
https://www.aircon.panasonic.eu/GB_en/ or
www.conceptheating.com
www.acr-news.com • October 2024 31
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