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Step up in 2017: Get your maintenance plan sorted
When it comes to managing your power supply, you can’t leave anything to chance. This New Year, make sure your resolutions include protecting your business assets through a solid maintenance plan. Here, Leo Craig, general manager at Riello UPS, guides you through the world of maintenance to give you peace of mind that your critical equipment is protected in 2017
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survey of leading IT decision makers (IT priorities 2017 survey Computer
Weekly/Tech Target) revealed that maintenance is high on the agenda in 2017 with 15 per cent stating they would be increasing their budget in this area. It’s simple really, the more you rely on your UPS, the greater the importance of regular maintenance. Having the right maintenance plan will reduce cost, energy consumption and importantly, the risk of failure. Here are four steps to getting your maintenance plan in place.
ONE: CONSIDER YOUR SUPPLIER AND PROVISION FOR SPARES Reputation is key when choosing a supplier - pick either a trusted manufacturer or an approved third-party provider. Do your research, look online, speak to others and make sure you pick a provider you feel comfortable with. In an emergency, it is also important to know that your supplier has quick access to UPS parts anywhere across the UK. Your provider should have a complete spare parts store as well as ex- stock holding of their current UPS. Unlike other manufacturers, Riello UPS stocks all spare parts and components in various strategically placed warehouses across the UK, combined with a multimillion pound stock holding at its headquarters, where UPS up to 500kVA are ready for immediate dispatch.
TWO: MAKE SURE YOUR PROVIDER IS FULLY TRAINED Your UPS is a key component in your power protection plan - there is no room for error when it comes to repairing your UPS, and getting it back up and running as
6 DECEMBER/JANUARY 2017 | ELECTRICAL ENGINEERING
quickly as possible. If you choose to use a third-party maintenance provider, make sure to check that whoever maintains your equipment is fully trained. To give customers access to fully trained
engineers, Riello UPS runs a Certified Engineer Programme which clearly lists fully qualified engineers who have complete access to spare parts. To achieve this status, engineers must successfully complete training on the commissioning, maintenance and servicing of Riello UPS products with regular re-assessment.
THREE: GET THE COVER YOU NEED When agreeing a maintenance plan, make sure you know what it includes. Most maintenance plans cover regular preventative engineer visits, firmware updates and fully comprehensive cover as standard, as well as remote monitoring and diagnosis. However, it is always best to check the terms and conditions. Never be afraid to question your maintenance provider as realising down the line that that your cover does not include a battery replacement for example, can be both costly and inconvenient. Agreements are available either in or out of warranty, although be aware that the ‘out of warranty’ costs can rise. Best practice would be to request a price from your UPS supplier for a fixed price maintenance plan.
FOUR: TIMING IS EVERYTHING… UPS maintenance plans are designed to provide more comprehensive cover than a warranty and a guaranteed emergency response time; defined in either working or clock hours. With Riello UPS for
example you can choose between silver (12 working hours), gold (eight working hours) or platinum (same day, four clock hours) maintenance plans. These are guaranteed response times, not best endeavours. Having this in place will negate the cost and inconvenience of unplanned downtime, and give the peace of mind that comes from emergency call-out, free on-site repair or swap out, and battery replacements.
GET YOUR 2017 UPS PLAN IN PLACE Your UPS will at some point in its working life require component or replacement of parts due to wear and tear - that is a fact. Your best line of defence is to have a comprehensive maintenance plan in place. This will not only give you the peace of mind of having access to technical expertise, but will essentially save you money by ensuring you maximise the lifespan of your technology.
LOOKING FOR PEACE OF MIND? Riello Connect is a remote monitoring service designed to increase resilience and downtime of your mission critical equipment. Trained Riello UPS technicians continually monitor your UPS and battery systems, spotting problems before they result in a loss load. In the event of an alarm, an SMS or email notification will be sent to your first response contact and our technician will investigate the problem.
Riello UPS Ltd T: 0800 269 394
www.riello-ups.co.uk
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