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25 How to grow


domestically and internationally with the right payments services provider


Successful international expansion in a digital age according to Ingenico relies on local knowledge,


using data, supporting the local payment options and assembling the right team.


By Julian Wallis country manager at Ingenico ePayments UK & Ireland


E


-commerce is growing and Europe continues to be at the forefront of an ongoing revolution in how customers pay for products and services. Of the 685 million people in Europe aged 16 and over, 296


million, or 43%, are e-shoppers. What’s more, we are not only shopping in our own countries: cross-border e-commerce is expected to grow 27% each year up until 2020, when it will be worth more than €1 trillion. In Europe, e-commerce revenues rose from €402


billion to €455.3 billion in 2015. By the end of 2016 it is expected to exceed €509 billion. With more of us shopping online, payment trends are shifting constantly, and customers who are used to constant innovations such as contactless payments, Apple Pay, and digital wallets, place more demands on merchants. This means relying on a payments provider to help with


strategies that meet these expectations. If customers do not have an optimised experience that offers them the payment methods, language, currency and other options they have grown accustomed to, then the merchant risks losing business.


LOCAL EXPANSION IN THE DIGITAL AGE Let’s look at expansion on a local level first: not all merchants have specific ambitions to sell their products and services across the world. The UK market, for example, is Europe’s largest e-commerce market, worth more than €157.1 billion in 2015, and merchants can deal in their own currency and with familiar regulations. Meanwhile, the methods that customers can use to


pay are constantly expanding. This presents strong opportunities to grow your business locally, by offering


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