IBS Journal June 2015


Leeds Building Society turns to HP for online transformation


Leeds Building Society has turned to an HP-led group of suppliers to overhaul its online banking. Those suppliers are Tibco for business process management (BPM), Numéro for channel customer experience management, and Infor for interactive cam- paign management. The solution includes a number of HP components and delivery by HP is via the cloud. The society’s CIO, Tom Clark, admits


that the Leeds has been ‘quite traditional’, mostly relying on its 65 branches and con- tact centre, with only a limited online pres- ence. It is now hoping to ‘leapfrog’ others and come up with a customer experience that is more akin to online retail. The emphasis, says Clark, isn’t about


driving customers to the cheapest chan- nel but about excellent customer service through the channel of choice. It drew up its requirements and wanted a single cus-


at the moment when it suits the customer. There was a six month evaluation.


Leeds already has a close relationship with


of the supplier’s Shared Services Alliance, after it took over the hosting of the Libra


of Yorkshire Building Society. Leeds was a long-standing user of Libra to support its mortgages and savings products. The cutover to HP’s facility was completed on 20th April of this year and the system has proved to be stable since then, says Clark. While the HP relationship was seen as


a positive when evaluating the HP bid for the front-end, it wasn’t a forgone conclu- sion, says Clark. HP’s bid initially comprised Tibco and Infor. Independently, Leeds was talking to Numéro and liked the solution, which has been used mainly in the retail sector, but realised that it was too niche to span the full requirements. Leeds intro- duced Numéro to HP and it was incorporat- ed into the proposed solution. David Rimmer, director of HP UK Finan-


cial Services, says that in response to the Leeds’ requirements, HP bid with its own solutions where these were deemed to be market-leading and looked to part- ners for other areas. HP components for Leeds include HP Exstream for customer


Leeds Building Society HQ IN BRIEF Cambridge Building Society DPR Consult-


ing’s new core banking system. The UK-based building society has been working on its technology overhaul since last year, and is now nearing completion, it is under- Opti-


mum. It has been recruited to assist around 190 members of the building society’s


DPR Consulting is a long-standing software supplier in the UK, initially focused on lending and savings origination. A few years ago it decided to extend into the


team of around 20 people has been working on the development, with primary focus on retail and commercial mortgages, savings and current accounts.


communications such as statements, notic- es and renewals, and the HP Records Man- ager document and records management


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full taker. An open architecture approach means that users won’t have to take all com- ponents and if, for instance, a bank already


HP is taking the suite to market for oth- er building societies and banks in the UK but there is no reason why it shouldn’t be applicable to other countries, says Rimmer, and there has already been interest from


shared services in Switzerland and Austria, and quite a few shared services banking


clients in countries such as Spain and Aus- tralia.


Clark says that Leeds was keen not to


‘take a mobile app, stick on our logo, and have the same app as everyone else’. It


-


form that could support a long-term strat- egy to improve productivity and customer communications. ‘We didn’t want a bank in a box type application.’ The components are due to be imple-


mented at Leeds over the next two to three years, says Clark, starting with Infor’s Epiph- any. In terms of the IT hosting model, ‘we work on the principle that we look at the


second’. Leeds does not want to run a full data centre and a cloud deployment means resilience and speed to market, he feels.


© IBS Intelligence 2015


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