ON THE MOVE On the move
retail veteran Beau Gray to lead its omnichannel experience team, overseeing experience design and strategy for how customers digitally interact with the FI.
U
“We are committed to providing customers a consistent experience with the bank whether they come to us through mobile, online, ATM, by phone or in person at the branch,” says Gareth Gaston, Executive VP of Omnichannel Banking at U.S. Bank. “Beau brings great experience and vision to make the customer experience great. We are thrilled to have him on our team.”
Gray was previously VP of Customer Experience and Strategy at Best Buy. And he has had similar roles at American Eagle Outfitters and Kohl’s.
Swedbank has formed a new digital banking group. This will be developed by Lotta Lovén and Girts Bērziņš (acting co-Heads of Digital Banking) together with Birgitte Bonnesen (President and CEO) and will be responsible for digital sales support, development and innovation. The bank has begun the search for a permanent Head of Digital Banking.
“The changes will secure the delivery on our business strategy and our financial goals, while building a solid platform for increased customer satisfaction,” says Bonnesen.
Germany’s Fidor is expanding its .S. Bank has hired
digital banking offering to Dubai. The challenger bank, which last year launched in the UK, is also bringing onboard Gé Drossaert as its MD for the region.
“For a while now we’ve seen a significant increase in the number of enquiries from companies in Asia, Africa and the Middle East wanting to improve their digital services”, says Matthias Kröner, CEO of Fidor. “It was only a matter of time before we began expanding our business to other countries. The Dubai Silicon Oasis is an ideal location for this project, because it’s one of the biggest free zones in the Middle East, with more than 1,000 companies already installed.”
Gé Drossaert has spent over 20 years in the banking and IT sectors and began his career at ABN AMRO Bank. He has also served as Corporate Director of FX at Royal Bank of Scotland and MM E-Commerce before moving to Saudi Hollandi as Head of Transformation & Change. “With Gé we’ve attracted a highly experienced banking professional from the world of financial IT. He will take over the
key responsibilities in Dubai, playing an active role in implementing and developing the national and international sales strategy,” says Kröner.
Australian bank ANZ has appointed Michael Liarakos as Chief Compliance Officer. He has more than 30 years’ experience in audit, risk and compliance roles and has been Group General Manager Internal Audit since 2008. He is replacing Mark Evans who has been appointed Managing Director Transaction Banking.
“It’s pleasing to be able to appoint a banker with significant risk and compliance experience into this critical role. His strong values and leadership will be an important asset as we look to further strengthen our compliance function,” says Group Chief Risk Officer, Nigel Williams. “Mark Evans has made a significant contribution as ANZ’s first Chief Compliance Officer. He has built a highly regarded compliance function across our diverse network of countries and is well placed for his next role leading transaction banking.”
IBS Journal July 2016
41
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