32


Part I Introduction to Nutrition Care in Older Adults


conferences, and creates strategic partnerships with leading organizations—including the Commonwealth Fund, Centers for Medicare & Medicaid Services (CMS), and American Medical Directors Association (AMDA)— to advance their goals and embed principles into practice. This organization focuses on caregivers developing rela- tionships with each person, knowing the individual person, and promoting the growth and development of all to change the culture of aging (20). Pioneer Network created a task force to develop dining practice standards that were approved by 12 professional standard-setting organizations, including the Academy of Nutrition and Dietetics. A standard toolkit for nursing homes to imple- ment these practices was also developed (21).


Wellspring Nursing Home Alliance The Wellspring Nursing Home Alliance encourages facilities to form support groups, called alliances, to work together to improve care. “The Wellspring Model aims to enhance the quality of resident care and improve the working life of nursing home staff. It pro- vides a structure and set of processes for quality improvement, supported by a network of colleagues that work together to achieve shared goals” (22). One such alliance, Wellspring Innovative Solutions, formed in 1994, consists of a group of 11 nonprofit nursing homes in Wisconsin with the mission of improving care principally by empowering staff. Facilities belong- ing to the various alliances provide their frontline workers with training in “nationally recognized best practices while at the same time allowing all staff a voice in how their work should be performed. In addi- tion, each home in the alliance participates in joint training sessions on clinical care and organizational change, and each shares the results of its quality- improvement activities” (22).


Planetree


Planetree is a patient-centered model of care that began in 1978 in hospitals under the direction of Angelica Thieriot (23). Planetree affiliates focus on providing comfort foods by creating kitchens in patient care areas where families can prepare their relative’s favorite foods and never turning down a request for food at any time, day or night. The first facility to adopt the Planetree model was Wesley Village in Shelton, Conn- ecticut. Planetree has partnered with the Department of Veterans Affairs (VA) to collaborate with the new VA Office of Patient-Centered Care and Cultural Transformation in the development of the VA’s own patient- centered model for veterans who receive health care services within the VA system (24).


IMPLEMENTATION OF CULTURE CHANGE


Implementation of culture change varies greatly across the research spectrum. One difficulty within the culture change movement is evaluating the degree of imple- mentation from facility to facility. The lack of common definition or nomenclature to describe the culture change process has resulted in the proposal of two models: a Stage Model of Culture Change in Nursing Facilities by Grant and Norton and a Continuum of Person-Directed Culture by Misiorski and Rader (25,26). Facilities may follow one of these models, use both of the models, or utilize a combination of these models in their implementation process.


Stage Model of Culture Change in Nursing Facilities


Grant and Norton proposed categorizing culture change into four stages (see Table 3.2): Institutional (traditional, no change); Transformational (beginning stages of change); Neighborhood (smaller resident-cen- tered living areas within a larger whole); and Household (small self-contained living areas) (25). As organizations move from stage I to IV, innovation occurs in five organizational systems: decision-making, staff roles, physical environment, organization design, and leadership practices.


Continuum of Person-Directed Culture Similarly, Susan Misiorski and Joanne Rader developed a Continuum of Person-Directed Culture, illustrating the degree of change from provider-directed care throughout the continuum to person-directed care (26). This contin- uum focuses on the person(s) in charge of decision-mak- ing and delineates examples of specific practices (ie, care assignments, dining, bathing, moving in, death and dying, providing assistance at night, and medication administration) throughout culture change (26). The four phases are summarized in Figure 3.1.


CULTURE CHANGE IN FOOD SERVICE


Culture change runs the gamut of the physical facility, including staffing, administering medications, activities of daily living (ADL) schedules, and dining practices. For the purpose of this chapter, culture change will focus on the dining experience where the resident is allowed to make true choices of when, where, and how to eat and the facility and staff organize around the res- ident’s preferences.


Changes to dining practices can be as small as the addition of a selective style menu or as large as a full- scale dining service change, including staffing,


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152  |  Page 153  |  Page 154  |  Page 155  |  Page 156  |  Page 157  |  Page 158  |  Page 159  |  Page 160  |  Page 161  |  Page 162  |  Page 163  |  Page 164  |  Page 165  |  Page 166  |  Page 167  |  Page 168  |  Page 169  |  Page 170  |  Page 171  |  Page 172  |  Page 173  |  Page 174  |  Page 175  |  Page 176  |  Page 177  |  Page 178  |  Page 179  |  Page 180  |  Page 181  |  Page 182  |  Page 183  |  Page 184  |  Page 185  |  Page 186  |  Page 187  |  Page 188  |  Page 189  |  Page 190  |  Page 191  |  Page 192  |  Page 193  |  Page 194  |  Page 195  |  Page 196  |  Page 197  |  Page 198  |  Page 199  |  Page 200  |  Page 201  |  Page 202  |  Page 203  |  Page 204  |  Page 205  |  Page 206  |  Page 207  |  Page 208  |  Page 209  |  Page 210  |  Page 211  |  Page 212  |  Page 213  |  Page 214  |  Page 215  |  Page 216  |  Page 217  |  Page 218  |  Page 219  |  Page 220  |  Page 221  |  Page 222  |  Page 223  |  Page 224  |  Page 225  |  Page 226  |  Page 227  |  Page 228  |  Page 229  |  Page 230  |  Page 231  |  Page 232  |  Page 233  |  Page 234  |  Page 235  |  Page 236  |  Page 237  |  Page 238  |  Page 239  |  Page 240  |  Page 241  |  Page 242  |  Page 243  |  Page 244  |  Page 245  |  Page 246  |  Page 247  |  Page 248  |  Page 249  |  Page 250  |  Page 251  |  Page 252  |  Page 253  |  Page 254  |  Page 255  |  Page 256  |  Page 257  |  Page 258  |  Page 259  |  Page 260  |  Page 261  |  Page 262  |  Page 263  |  Page 264  |  Page 265  |  Page 266  |  Page 267  |  Page 268  |  Page 269  |  Page 270  |  Page 271  |  Page 272  |  Page 273  |  Page 274  |  Page 275  |  Page 276  |  Page 277  |  Page 278  |  Page 279  |  Page 280  |  Page 281  |  Page 282  |  Page 283  |  Page 284  |  Page 285  |  Page 286  |  Page 287  |  Page 288  |  Page 289  |  Page 290  |  Page 291  |  Page 292  |  Page 293  |  Page 294  |  Page 295  |  Page 296  |  Page 297  |  Page 298  |  Page 299  |  Page 300  |  Page 301  |  Page 302  |  Page 303  |  Page 304  |  Page 305  |  Page 306  |  Page 307  |  Page 308  |  Page 309  |  Page 310  |  Page 311  |  Page 312  |  Page 313  |  Page 314  |  Page 315  |  Page 316  |  Page 317  |  Page 318  |  Page 319  |  Page 320  |  Page 321  |  Page 322  |  Page 323  |  Page 324  |  Page 325  |  Page 326  |  Page 327  |  Page 328  |  Page 329  |  Page 330  |  Page 331  |  Page 332  |  Page 333  |  Page 334  |  Page 335  |  Page 336  |  Page 337  |  Page 338  |  Page 339  |  Page 340  |  Page 341  |  Page 342  |  Page 343  |  Page 344  |  Page 345  |  Page 346  |  Page 347  |  Page 348  |  Page 349  |  Page 350  |  Page 351  |  Page 352  |  Page 353  |  Page 354  |  Page 355  |  Page 356  |  Page 357  |  Page 358  |  Page 359  |  Page 360  |  Page 361  |  Page 362  |  Page 363  |  Page 364  |  Page 365  |  Page 366  |  Page 367  |  Page 368  |  Page 369  |  Page 370  |  Page 371  |  Page 372  |  Page 373  |  Page 374  |  Page 375  |  Page 376  |  Page 377  |  Page 378  |  Page 379  |  Page 380  |  Page 381  |  Page 382  |  Page 383  |  Page 384  |  Page 385  |  Page 386  |  Page 387  |  Page 388  |  Page 389  |  Page 390  |  Page 391  |  Page 392  |  Page 393  |  Page 394  |  Page 395  |  Page 396  |  Page 397  |  Page 398  |  Page 399  |  Page 400  |  Page 401  |  Page 402  |  Page 403  |  Page 404  |  Page 405  |  Page 406  |  Page 407  |  Page 408  |  Page 409  |  Page 410  |  Page 411  |  Page 412  |  Page 413  |  Page 414  |  Page 415