commercial lines


In 2016, our agency partners recognized Arbella as a key carrier in the commercial market, and we grew overall premium by 4 percent. This strong growth was driven by our strategy to increase agency office visits, quote more business, and leverage our loss control services to differentiate ourselves from competitors.


In January, we held a summit with our top-performing agents to set the tone for the year. We shared our strategy and listened to agent feedback, which confirmed our partnership was strong. Troughout the year we worked together to maintain a sharp focus on profitable business and higher hit ratios. As a result, we delivered strong growth and a loss ratio of 48.6 percent.


Risk management has always been at the core of our profitable growth strategy, and last year we branded our loss control services with the Arbella Armor campaign. Loss Control, which provides expert safety consulting to our insureds, worked closely with Underwriting and Marketing to review large accounts 90 days prior to renewal. Tis focus on service and support ensured that we were maintaining a healthy book and gave our policyholders peace of mind. As a result, we achieved an exceptional 87 percent retention rate.


We strengthened our leadership team by welcoming a new assistant vice president of Research & Development. With this exciting addition, we were able to identify and


deliver innovative products that meet the needs of our agents more quickly than ever before. We also introduced a field underwriting team, which is committed to creating more new business opportunities and driving faster quote turnaround times.


In the past 10 years, Arbella Commercial Lines has increased premium by more than 50 percent. In 2017, we’ll continue to deliver the products, pricing, and expertise needed to maintain our position as a commercial carrier of choice.


“Arbella’s loss control services offer tremendous value to me and my business. From the beginning, Arbella has been invested in my success and made me feel not like a client, but a partner.”


– Bob Alvine, president, Premier Subaru, Branford, CT


2 0 16 AN N UAL R E PO RT


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