SLIPS, TRIPS & FALLS
injuries to passengers caused by slips, trips and falls on LOROL’s stations by 5%, as well as the rate of injuries to passengers caused by boarding/ alighting on LOROL’s stations by 10%.
The Station Safety Working Group’s significant achievement of reducing passenger injuries at stations was the result of a focused and long-term approach to address risk at stations through a number of key initiatives, some of which are listed below.
• At Bushey and Hackney Central, the SSWG oversaw the purchase and installation of new anti-slip mats in the ticket hall which, according to reports from the station team at Hackney Central, have significantly reduced levels of water coming into the station and onto the ticket hall floor.
• Chemical treatments of tiled floors in ticket halls at Dalston Junction and Brondesbury over the last year have further contributed to minimising the risk of slip, trip and fall incidents at these stations.
• Projects to improve passenger safety at stations have also been undertaken with industry partners. For example, at Willesden Junction, the SSWG and LOROL’s Infrastructure & Projects team worked with Network Rail to develop waste ground adjacent to the platforms to install a large
FACTS & FIGURES
• LOROL’s rate of slip, trip and fall accidents is almost 50% lower than it was three years ago
• Boarding/alighting incidents have been reduced by over 70% since 2010
• During 2013, LOROL achieved an 11% reduction on the rate of injuries to passengers caused by slips, trips and falls
• In the same period, LORAL saw a 48% reduction on the rate of injuries to passengers caused by boarding/alighting, compared to 2012 statistics
• Detailed risk profiles have been carried out at all 57 of London Overground’s managed station
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passenger waiting room. The project has reduced passenger overcrowding on Platforms 4 and 5 at this station and therefore helped to reduce the risk of incidents when passengers are boarding or alighting trains.
• Support for vulnerable passenger groups – a programme to promote buggy safety was launched in 2013 to ensure that passengers with buggies were not exposed to unnecessary risk, especially when boarding or alighting services. An Oyster Card holder with specific advice to this passenger group was created and is now handed out to passengers at stations. Plans are also in place to create leaflets and posters with this safety advice. Work to support vulnerable passengers continues, with training for mobility impaired passengers rolled out in conjunction with staff training initiatives for maximum impact.
• The SSWG led the production of a training DVD that was released to station staff in April 2014. The DVD forms part of a training and briefing package, which facilitates discussions about situations that station staff encounter regularly and offers guidance and information on how to handle them, including dealing with disabled and ill passengers, snow clearance, hazard spotting and managing contractors working at the station.
The introduction of the new Customer Service Ambassador role at LOROL managed stations has further helped to improve passenger safety. This enables LOROL to better manage crowds and congestion, particularly on platforms. With investment in mobile PA systems at 7 stations – soon to be extended to another 8 on the network at a cost of over £250,000 – LOROL has been able to ensure its communicating in a clear, up-to-date and authoritative manner to promote passenger safety, particularly at busy periods.
LOROL is also committed to working with and supporting other Train Operating Companies (TOCs) to address this issue. In line with this commitment, LOROL’s Head of Safety, Quality and Environment,
New mats at Headstone Lane.
has become a member of the newly formed industry Passengers on Trains and Station Group, ensuring LOROL can learn from other TOCs’ experience and share its own best practice, as well as influence industry strategy in this key area.
LOROL will now maintain its focus on passenger safety at stations, continuing to concentrate efforts on stations presenting a high risk and working with frontline employees, industry partners and stakeholders to ensure that every effort is made to minimise risk to passengers at every stage of their railway journey.
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