SLIPS, TRIPS & FALLS
PLAIN RAILING
David Wornham, Customer Services Director at London Overground Rail Operations Limited (LOROL) talks about the company’s approach to minimising incidents and beating targets when it comes to passenger safety at its stations.
Since taking over the London Overground concession in November 2007, passenger safety has been of paramount importance to LOROL. Despite a huge increase in passenger numbers – with daily passenger journeys up from 90,000 in 2007 to over 400,000 today – LOROL has achieved one of the lowest rates of accidents to passengers in the industry.
Significantly, LOROL’s rate of slip, trip and fall accidents is almost 50% lower than it was three years ago and boarding/alighting incidents have been reduced by over 70% since 2010.
Of course, ensuring passenger safety on the railway demands a continued and constant focus on risk to passengers and investment to educate, inform and protect them. This is of particular importance to LOROL, whose train capacity will further increase by 25% under the London Overground Capacity Improvement Programme that will
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deliver five-car trains to the London Overground this year.
It is because of its commitment and responsibility that LOROL’s Safety Executive Group re-invigorated the organisation’s approach to passenger safety by establishing the Station Safety Working Group (SSWG) in 2012, empowering the Group to review station safety and identify areas for improvement wherever possible.
“DESPITE A HUGE INCREASE IN PASSENGER NUMBERS,
LOROL HAS ACHIEVED ONE OF THE LOWEST RATES OF
ACCIDENTS TO PASSENGERS IN THE INDUSTRY.”
Representatives from a range of LOROL departments sit on the SSWG; the Group is led by LOROL’s Head of Stations and chaired by a
Project Manager with many years of experience at stations. It also includes representatives from the Safety, Quality & Environment team, as well as local station managers and Health & Safety representatives.
The SSWG has a wide remit to promote passenger safety at stations rather than simply reacting to any specific incidents. The Group holds its own budget and can therefore make positive changes at individual stations, as well as invest in longer-term initiatives to fulfil its responsibility. Together with partner organisations, such as Network Rail, the SSWG is able to identify opportunities and deliver projects that further mitigate risk.
Over the last 12-18 months in particular, the SSWG has delivered a positive impact on passenger safety at stations across the London Overground network. Under its direction, LOROL achieved its Safety Plan objective of reducing the rate of
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