WHAT’S NEW? DIGITAL TRANSFORMATION FOR OVER
5,000 SERVICE ENGINEERS Mobile Workforce Management specialist BigChange has won contracts to supply its three-in-one JobWatch platform to over 5,000 mobile technicians at leading players across the Facilities Management Sector.
The orders come from companies operating in the Public and Private sector involved in Water, Gas & Electric including the installation of second generation Smart Metering.
BigChange’s three-in-one solution is delivering a paperless revolution for users and combines a cloud- based Job Planning, Scheduling & CRM back-office, Android mobile app, running on rugged Samsung tablets and hard-wired or app-based live tracking of vehicles and resources. Industry specific versions of the JobWatch system have been implemented by Sutton & East Surrey Water PLC, Sheffield Council and 2015 BBC Apprentice winner ImpraGas, to name a few.
Replacing manual planning and paperwork, the BigChange system allows back-office users to plan, manage, schedule and track work effectively, including planned maintenance and urgent reactive work. In the back-office, the system is enabling planners to respond faster to customers, intelligently allocating work orders based on real-time engineer availability, skills, live location and parts stock. This is significantly increasing productivity; minimising customer wait time and driving first time fix at competitive cost. Assets and equipment are fully managed by the system, allowing service requirements to be achieved effectively and an integration with trading platforms such as Homeserve allows for seamless collaboration with service partners.
Mobile engineers and technicians benefit from an easy to use Android mobile app that replaces all paper job-cards, risk assessments and method statements. Technicians start their day by completing an electronic timesheet and vehicle check, before instantly accessing the day’s work orders. On arrival, the JobWatch app guides technicians step by step through job-specific workflows and captures essential information such as site-photos or test readings. Users can search for parts and add them instantly to the job. Proof-of-service
Your workforce, mobile & connected.
Concept Evolution Workplace Technology & FSI GO Mobile Workforce Management from FSI
SWG AT FACILITIES SHOW 2017
Facilities Show 2017 at London’s ExCeL is set to be another great event in the FM calendar and is an ideal way to keep up to date with the latest industry news.
Service Works Group will be exhibiting again this year on stand R700, showcasing QFM software – its CAFM (Computer Aided Facilities Management) application.
This year’s show has a significant focus on technology and with so much discussion surrounding IoT, automation, integration, smart buildings, robotics, mobile and self-service, here are some key reasons why you should visit Service Works Group on stand R700 at the show between 20th – 22nd June:
• Service Works mobile app, QFM, provides unprecedented access (both online and offline) from any device across iOS, Android and Windows. The app has an easy-to-use graphical interface to optimise user experience. Live QFM app demos will be available throughout the day.
• QFM’s self-service functionality provides instant access to information and can reduce pressure from your helpdesk team by enabling the user to report an incident, book a room or catering or request porterage services via their mobile, desktop or a kiosk in a public area of your building.
• Cloud-based applications are becoming more prevalent, with 44% of the sector now accessing their CAFM system via the Cloud. QFM’s cloud solution provides a fully-managed environment that can significantly reduce the cost of in-house hardware and IT management.
• The SWG team will be on hand to explain how space management software and BIM (Building Information Modelling) can be integrated, to streamline the transition from a building’s construction to live operation and improve asset management.
www.swg.com
and customer signature is captured and synced with the back-office instantly. The system generates invoices, custom reports, certificates, legal documents and fully-branded job cards that are automatically shared via a customer’s booking portal or email.
www.bigchangeapps.com
+44 (0)1708 251900
info@fsifm.com www.fsifm.com 06 | TOMORROW’S FM
twitter.com/TomorrowsFM
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