MEETING & CONFERENCE FACILITIES
time of night or day. They can book services they need, such as catering or AV, in the same transaction, so it’s simple, quick and easy.
Online payment is also taken at the time of booking, so everything is signed and sealed in just a few minutes. Customers are also able to book a room and enquire about another one at the same time.
For instance, if they need a small bookable space for a meeting of five people they can book it straight away – and also put in a request for a larger space for 25 people so they have a combination.
Saves staff time: The easy-to-use Portal also boosts your staff productivity.
It releases valuable event and
management staff from the time-consuming task of taking bookings and allows them to do what they do best – interact with customers to offer great service as well as taking the opportunity to upsell and add value.
Drives effective promotions: This technology, which is backed by the powerful Rendezvous Events venue management system, helps with rates and yield management, because the venue can control rates and availability for the online market, making special offers where required.
Capturing customer data and preferences automatically means venue managers can create bespoke promotions that will genuinely hit the mark with customers.
A great customer experience: Finding and booking the space and the facilities to go with it – even simple catering – becomes a seamless and painless experience.
and a stressed executive looking to make a quick decision will simply book elsewhere.
The latest in venue management technology, though, can make a huge difference, which is why NFS Technology has introduced Rendezvous Portal, a step-change in booking technology allows venues to offer the kind of easy booking that has already transformed the world of hotel reservations.
In general, more than 50% of bookings are now made online. Hotels take advantage of this through services such as
booking.com, but up until now venues have lacked the tools to offer customers the facility:
Now, the Rendezvous Portal provides six ways to transform the way your venue makes money out of meetings.
Provides information: Busy people looking for great collaborative workspace – probably at short notice – need to know the details quickly so they can make an informed choice. Rendezvous Portal is designed to allow venues to present selected spaces available for rent, without customers having to view an inventory of larger spaces.
Book online: The Portal provides 24/7 booking ability – no more disappointed out-of-hours calls when your booking staff have gone home.
Clients can find the available space they need and book and pay for it online, directly from the venue website, any
www.tomorrowsfm.com
Once they arrive at the venue, the Rendezvous software ensures your reception staff are fully aware of their meeting and can greet them personally. Rendezvous also integrates with leading digital room signage so they can find their meeting space effortlessly.
Payment has already been taken care of, with an accurate receipt issued for their records, so there’s no inconvenience or distraction to prevent their meeting from running perfectly.
Brings them back again: With an easy, convenient and pleasant booking process and a great meeting experience behind them, your customers will be all the more likely to use your venue again. You can also stay in touch, because you’ve captured their details.
It’s the perfect way to encourage regular customers to return, making sure your venue attracts more bookings for your small spaces and for late meetings.
Online booking has revolutionised the hotel industry - and successful venues are now waking up to all the possibilities it can offer their business too.
Meetings will always be with us, and with a little state- of-the-art technology to help, your venue can provide a valuable service that will help you grow your business even in these toughest of times.
www.nfs-hospitality.com TOMORROW’S FM | 45
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