WHAT’S NEW?
based on availability, holidays, historical shift patterns and exact job requirements. Rosters are provided the Thursday preceding, either via email or through the MySmartTask app, which staff can download to their personal smartphones.
A team of 30 caretakers are coordinated from a central student office to ensure that 1,400 rooms at all halls of residences are inspected before and after occupation, replacing a manual paper-based system. The caretakers use electronic forms on SmartTask-enabled smartphones to record any damage or faults, using the smartphone’s camera to capture supporting images, as well as scan an RFID tag to provide proof that the inspection has taken place.
UNI OF WOLVERHAMPTON TRANSFORM EFFICIENCY AND PERFORMANCE WITH
SMARTTASK The University of Wolverhampton has adopted an advanced employee scheduling and remote workforce management solution to gain effective visibility and control across its campus operations and estate management.
Skillweb’s SmartTask is being used across the University’s reception desk, security, caretaking and cleaning teams to provide rota planning, proof of attendance, performance reporting and electronic auditing. As a result, the software system is helping to performance manage staff
and improve employee accountability across three main campus sites.
The University initially selected SmartTask to overcome the scheduling difficulties it faced for its communications rota, which had been expanded to incorporate five reception desks, four of which were new, and a central switch room. The staff planning of employees had to factor in a wide range of working constraints including Morning or Afternoon shifts only, split weeks and restrictions based on health reasons.
SmartTask’s Intelligent Rostering now effectively schedules the 19-strong team in the most efficient manner, using a unique workflow algorithm to identify suitable staff
A team of 16 in-house day cleaners use NFC-enabled smartphones to confirm attendance, scanning start and end times using personal log-in cards. This helps to quickly identify any missed shifts, so alternative arrangements can be made, while providing an accurate record of working hours for operational reporting and payroll.
Sandy Shaw, Campus Operations Manager, Estates and Facilities commented: “SmartTask is helping us take control of our remote teams, making sure they are operating safely in accordance with our precise operational requirements. As a result, we are delivering higher levels of compliant service by making the most of our FM teams.”
www.smarttask.co.uk/uow
Your workforce, mobile & connected.
Concept Evolution Workplace Technology & FSI GO Mobile Workforce Management from FSI
+44 (0)1708 251900
info@fsifm.com
www.fsifm.com
06 | TOMORROW’S FM
twitter.com/TomorrowsFM
at The Facilities Show, 21-23 June, ExCel London, for a demonstration
on stand R1300
Visit FSI
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