This page contains a Flash digital edition of a book.


Nigel Crunden, Business Specialist at Office Depot looks at the impact of the BSi healthcare cleaning standard a year after its implementation, and discusses how best to tackle cleaning tasks in healthcare environments.

The cleanliness of any healthcare facility is paramount. A change in official regulations last year provided a vital source of verification for facilities managers, as well as an ideal opportunity to make sure a facility is meeting the new guidelines.


OUTCOMES AND ROLES Evaluating current cleaning processes should already be part and parcel of a mindset that seeks to consistently meet high standards. However, the fact that the new standard has been place for just a year provides even more of a trigger to ensure these checks are in place.

The rationale behind any cleaning regime within healthcare must acknowledge the desired outcomes of a clean and hygienic facility. Of course, the risk of contracting an infection and damage to a patient are principal concerns. However, the general level of confidence patients, visitors and even staff have in a facility can also be adversely affected by its cleanliness. Acknowledging this adds further motivation for the continuous positive improvement of cleaning best practice.

Clearly defining and communicating outcomes with staff becomes easier where cleaning-related roles and responsibilities have been firmly agreed. In doing this, internal FMs or outsourced cleaning teams should look to empower individual operatives to take a unified approach to standards and ensure that they report issues promptly, instead of only focusing on their own personal performance. This becomes easier if

there is one central point of contact to highlight issues to and a zero- tolerance policy when it comes to addressing these immediately. This means providing documented evidence of the entire process, from reporting through to resolution.

ASSESSING RISK The level of risk naturally varies throughout a healthcare facility in terms of the increased likelihood of infections being transferred and carried to another area of the building. Official NHS guidelines clearly reflect this by outlining the need to identify high and very high risk areas, defined by the probability of a patient contracting an infection as a direct result of low cleanliness standards.

Parts of the building where clinical activity takes place – or ‘patient zones’ – are clearly a priority here, but FMs should not forget the need to prevent the transfer of infection from one area to another. It is therefore important to adapt local cleaning regimes for high and very high risk zones. Of course, connecting areas should also be comprehensively sanitised to underpin wider efforts.

REVIEW, REVIEW, REVIEW... It is pointless implementing a comprehensive cleaning regime if it is not regularly audited to identify and address any issues or anomalies. As mentioned earlier, achieving this requires a team of operatives to work in a cohesive and responsible fashion, where the reporting of issues is seen as a tool for improving standards for the benefit of all.

The responsible reporting of issues is only half the battle. If there is not a firm and responsive facility for quickly addressing concerns, the risk of not taking prompt action increases. This is where an internal FM team can come into its own – even if they are managing an outsourced team of operatives. By implementing a clear pathway of reporting, action and evidence, they fulfil their direct responsibility in this area.

SUPPLIER INPUT To meet the recent regulations, vendors in the healthcare sector should constantly look to challenge their approach. The most efficient way for a supplier to manage this is to ensure they have a deep understanding of the business’ needs, by speaking to the decision makers and managers for each facility. By realising the small differences in requirements for each site and utilising industry expertise in hygiene and health and safety, suppliers can put together tailored packages for each customer that demonstrates their commitment to quality and professional standards.

Official guidance around cleaning standards in healthcare is an essential tool for FMs working in the sector, with efforts to adhere often being externally audited. However, it is vital that internal processes and checks are properly implemented in order to provide reassurance that high standards of hygiene and cleanliness are not only being met, but exceeded. Tomorrow’s Cleaning April 2016 | 57

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98