News 7


Dealing with complaints


SEE THE LIGHT: Residents’ gardens are brighter after the removal of over grown trees and bushes (right)


Change is ‘unbelievable’ Residents delighted with garden improvements


E


NVIRONMENTAL staff are delighting customers across Glasgow as they carry out winter maintenance in back


court areas. During the summer months, our


environmental team is out cutting grass, weeding and maintaining shared garden areas.


But during the winter, while the grass doesn’t need cut, they have a chance to cut back or clear away overgrown trees and bushes, helping to reclaim some garden space in back court areas. In fact, three blocks in Craigton in Glasgow have almost doubled the size of their gardens thanks to the work the environmental team has done. The results means there will be much


more light getting into the garden area, more space for children to play and it will also be easier to maintain in the summer. Environmental team leader Kevin Green


(pictured right) said: “Our environmental service is not just about cutting the grass in the summer months. It’s about improving the environment around our customers’ homes and giving them a green space that they can really enjoy. We’ll continue the improvements into spring time when we will plant grass seed to expand the grassed areas.”


Local resident John Currie, whose home overlooks the area the team has transformed, said: “It’s unbelievable to see the change it has made. The team has cleared away old and overgrown bushes and has uncovered things we didn’t know were here. There’s a hut we can now see that I’ve never seen before and I’ve been here 37 years! “Kevin and his team


have done a fantastic job and I can’t praise them highly enough. I look forward to spending more time outside I the summer and hope it encourages my neighbours to do the same.”


If you and your neighbours want to sign up for our back court maintenance service, just speak to your factoring agent who will arrange to send forms to everyone in your block. If a majority agree to opt in to the service, we can arrange that for you.


WE hope you never have to complain, but if you do, our staff will work hard to sort things out for you quickly. We always want to hear about your experience so that we can learn and respond to the things we don’t do so well. If you complain we will always try to resolve the matter quickly and encourage staff to take responsibility for resolving complaints at the first point of contact. You can let us know by emailing us at talk@your-place. net, calling us on 0800 479 7979, popping into your local housing office or our shop at 173 Trongate, Glasgow, G1 5HF. Our complaints policy has two


stages and the 2011 Property Factors Act brought in an independent review stage – The Homeowner Housing Panel. The Panel changed its name on 1 December 2016 and is now known as First-tier Tribunal for Scotland (Housing and Property Chamber). We’ll tell you how to get in touch with them at the end of our complaints process.


It’s really easy to pay online


DO you need to find time to call us to report that small repair or pay your latest bill? You can do all this and more using our online self-services whenever it suits you. Just visit www.your-place.net to sign up or log in. It’s really easy to use and you


can report a repair, pay a bill, manage your account online, request a service and more. You’ll need a registration code to sign up. You’ll also need your account number which you’ll find on a recent bill. Just get in touch with us to get a note of your code or account number if you don’t have them to hand.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8