4 News


Get in touch Don’t ignore a leak T


OUR factoring agents have a dedicated patch and can help you with any enquiries. You can get in touch with your factoring agent by calling freephone 0800 479 7979.


SOUTH


Elaine Angus: Mosspark, Levernwood, Parkview, Pollokshields.


Steven Burnett: Castlemilk, Orchard Grove, Govanhill, Merrylee, Kennishead, Castle Stewart.


Lauren Watson: New Shaws, Darnley.


Lisa Brown/Donna Marie McBride: South West, Halfway, Cathcart, New Gorbals.


Catherine Rough: Clydeview, Cardonald, Pollok, North Pollok.


NORTH WEST Catherine Reilly and Maureen Dyson: Knightswood, Garscadden and Speirs, Cube.


Arlene Darroch and Janet McMahon: Great Western Tenant Partnership, Cernach, Whiteinch and Scotstoun, Pineview.


Mark English: Clydeside, Summerston


Emma Shearer: Maryhill, Balmore, Tenant Managed Homes, Lambhill, Queens Cross, Argyle.


NORTH EAST David Cairns: Keystone


Angela Ben Gamra: Compass, East End Community Homes, Royston.


Kris Hardie: Tower Homes, Tenant Controlled Housing, FACT.


Nichola Martin and Nicola Findlay: Milnbank, Shettleston, North Glasgow, Unity, Cairnbrook, Rogerfield, Provanhall, Moriehall, Tollcross, Milton.


WET WET WET: Make sure you report any leaks quickly


You’ll find it all ‘Under one roof’


A NEW website has been developed for anyone involved in the management and maintenance of buildings with common parts. It helps customers living in flats understand their common responsibilities. The ‘Under one roof’ site gives impartial advice on repairs, legal obligations, how to choose or change your factor as well as how to work with other residents to instruct common repairs. Take a look here: http://underoneroof. scot/


The site not only tells you ways to maintain your property’s value, but you can also check out typical repair issues in


HERE are many reasons why water might be coming in to your home. It might be coming from


another property, perhaps from a leaking washing machine or bath seal, or it could be an issue with common stack pipes or a leak in the roof. If you have problems with water


ingress, the first thing to do is contact us – our advisors will be able to help. If it’s an emergency, we can get someone out quickly. If not, we can arrange for our repair team to come out and help find the source of the leak. If owners are flooding the property


below, our repairs team will need access to investigate the source of the leak and fix the issue. Remember, many of these issues are likely to be covered by your buildings


insurance. To log a claim, all you need to do is call 03444 124 221 and quote policy number AGG114571 along with your name and address. Don’t worry about claims increasing


your premiums – the rates for your buildings insurance have already been agreed with Ageas and will stay the same until the contract is due for review in 2018. If it’s a roof repair that’s needed,


its everyone responsibility, even if it’s not directly affecting you. The roof is a common part and all owners in the block have to pay an equal share of the repairs.


different types of buildings. The site was launched as part of Scottish Government’s Year of Innovation, Architecture and Design.


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