19 SEMINAR SCHEDULE
THURSDAY 27TH APRIL 10:30 - 11:00
The Evolution of Experiential Travel: Evolving From ‘Visitor’ to the ‘Experiencer/Immerser’ Paradigm The travel world has witnessed a shift from check-box destination visits to holistic immersive experiential travel. This traveller behaviour trend is shaping destina- tion, airline, culinary and spending choice patterns. In this session, we explore how the travel and hospitality industry can unleash experiential travel potential with renowned expert in travel and tourism research Milind Samant. This session will also unravel the traveller trends powered by a 2017 survey conducted by Feedback. Keynote Speaker: Milind Samant, General Manager and Executive Director, Feed- back Market Research Middle East
11:15 - 11:45
Living in an earned media economy Empowering your advocates into your strongest marketing asset. Keynote Speaker: Andrew Burgess, Middle East Director, TINT, UAE
16:00 - 16:30
How can Destinations in MENA Tap into the Growing Spa and Wellness Market PwC will shed light on potential opportunities and key demand trends to consider within the upcoming regional spa and wellness market. Keynote Speaker: Sanjana Gandhi, Senior Manager-Deals, Strategy (Real Estate and Hospitality), PwC
16:45 - 17:15
NEC Payments: Using Immediate Virtual Payment to Improve Administration, Save Costs and Generate New Revenues Making and reconciling outgoing payments to suppliers in the travel industry can be a costly and time consuming process, and many of the traditional payment methods suffer from operational and cost drawbacks. This presentation will show you how to link an immediate virtual payment to each airline or accommodation booking; capture all of the information that you need to improve reconciliation and business information reporting and turn a cost centre into a revenue stream. Speaker: Nissrin Damdam, Head of Business Development, NEC Payments
THURSDAY 27TH APRIL 10:30 - 11:00 TRAVEL AGENTS'ACADEMY
HALL 1, THURSDAY 27TH APRIL, MORNING SESSION 10:00, AFTERNOON SESSION 13:30
The ATM Travel Agents’ Academy is a series of two half-day programmes of free training and networking specifically aimed at Travel Agents who are attending ATM. The programme will cover: destination briefings, sales training by InLearning and itinerary planning by TRS Consulting.
Host: Dave Crane, motivational speaker Speakers: Rohit Bassi, Managing Director, In Learning, Sundar Vasudaven, Principal Consultant,TRS Consulting
11:15 - 11:45
Trip Creator: Trip Planning in the Digital Age What are some of the challenges facing travel agencies, airlines and travellers when planning trips in the digital age? Is it the digital online availability of accomodation, transportation, tours and activities and points of interest, or is the planning itself? What can we do to solve those problems? Keynote Speaker: Jón Árni Bragason, COO, TripCreator
Development of New Generation Mixed-Used Resorts The development of resorts is a high-risk business and the industry is increasingly competitive. Having excellent facilities is not enough. This presentation aims to explain the way resorts could succeed. Keynote speaker: Christophe de Bruyn, CEO, THR Innovative Tourism Advisors
12:00 - 12:30
Tink Labs/Handy: Smart Technology and the Travel Revolution Travellers want a localised travel experience, with destination information at their fingertips. With advances in smart-mobile technology, hoteliers can empower their guests to do just this, increasing the hotel footprint at the same time. Keynote Speaker: Jean-Pierre Aramouni, Managing Director, Handy/Tink Labs
Showcase Theatre WEDNESDAY 26TH APRIL 10:10 - 10:40 11:00 - 12:00
Amadeus and Start Ups Keynote Speaker: Suzanna Chiu, Head of Amadeus Ventures
TTN and Audience Alive - Pecha Kucha Travel Agent Competition 20 slides, 20 seconds, 20 questions. Aimed at travel agents, companies and desti- nations will be showcased through Pecha Kucha style presentations followed by a 20 question quiz with prizes up for grabs. Moderator: Zamir Uddin, Presentologist at Audience Alive Destinations/Companies: Taiwan Czech Tourism, South Africa, Travelport, Caesars Entertainment
12:30 - 13:00
TravelPass: The Effect of New Business Models on how Air Travel is Purchased Purchasing models are changing, you only need to look at music, films and mobile communications to see subscription as the preferred charging mechanism. Now, it is happening in aviation too. Subscription travel drives higher revenues by capturing a larger share of each customer’s business and is faster, more flex- ible, and easier for the traveller which drives loyalty. Come and hear how it can be deployed. Keynote Speaker: David Taylor, Senior Vice President, Business Development, TravelPass
13:15 - 14:00
Tough Times Ahead for the Airline Industry? 2017 presents a much more challenging picture for the region’s airlines, with politi- cal and economic instability key factors. Industry consultant John Strickland will present an insight into the outlook for airlines in 2017, and the years ahead. Keynote Speaker: John Strickland, Director, JLS Consulting
14:15 - 15:00
Sustainability in MENA 2015-2020 2017 is the United Nations International Year of Sustainable Development through Tourism and in 2020 Dubai will host the Expo 2020 Dubai. One of the three themes of the expo is sustainability,
looking at ways that we can pursue progress without
compromising the fundamental needs of future generations. Panellists will explore what the idea of sustainability means for tourism businesses. Moderator: Harold Goodwin, WTM Responsible Tourism Advisor Speakers: Dr Federica Busa, Director Theme Development, Expo 2020 Dubai: Professor David Russell, The Russell Partnership (UK) Limited; Samantha Annan- dale, CEO, Verde Hotels South Africa; Solaiman Al Rifai, Senior Project Manager, Tourism Development and Investments, Dubai Tourism
15:15 - 15:45
Sabre Hospitality Solutions: The Most Common Pitfalls of Hotel Websites Join us for a deep dive into the digital arena with top digital experts in the hospi- tality industry. If your hotel website is not performing, this seminar is a must. Keynote Speaker: Robert Dawson, Vice President, Digital Experience, Sabre Hospitality Solutions
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40
