How to book
Once you’ve chosen your holiday, please read the details contained in ‘Your Contract’ on pages 238-241 which are applicable to all cruises.
Connoisseur Travel 0800 1707 233
enquiries@connoisseur-travel.co.uk
Amending your booking Once your Confirmation Invoice has been issued, any amendment to a booking will attract a minimum administration fee of £100 per passenger. Guests booked on Anchor Fares cannot amend their booking. Please refer to ‘Your Contract with Fred. Olsen Cruise Lines’ on pages 238-241. In the event of cancellation by you, Terms and Conditions as set out under the clause of ‘Your Contract with Fred. Olsen Cruise Lines’ will apply.
Please note that when making a reservation and paying the deposit, it will be assumed that you have read and accepted the Terms and Conditions in ‘Your Contract’ and other information relevant to the holiday printed in our brochure. A full deposit must be paid unless the booking is made within 90 days of departure or on an Anchor Fare, when the full amount will be due. A Confirmation Invoice will then be issued, recording the deposit amount and any due balance payment date. Final travel documents are usually dispatched a minimum of 14 days before the UK departure date. Please ensure that you have the following information available at the time of booking:
• Cruise details • Passenger details including full names, titles and dates of birth • Address details for all passengers on the booking • Contact details, including telephone number and email address • Any special dietary requirements or special occasion details
• Medical conditions, mobility details and any special assistance required
• Payment details (credit or debit card number)
The following information is not essential at the time of booking, but must be supplied at your earliest opportunity and is required in order to release your final cruise tickets on time:
• Next of kin contact name, telephone number and relationship • Passport details for all guests
• Travel insurance details (travel insurance company name, policy number and 24 hour medical emergency telephone number)
Confirmation & payment After you have made your booking we will send you your Confirmation Invoice. Any outstanding balance shown on this and any amended invoice issued will be due for payment no later than 90 days before departure, so it must be made in sufficient time for funds to reach Fred. Olsen Cruise Lines by the due date. Your final cruise tickets are normally dispatched a minimum of 14 days prior to your departure, unless booked within this period, or if there is outstanding mandatory passenger information. Payments by credit card are subject to a 1.5% surcharge. This is applicable to the following card types: Visa credit cards, MasterCard and Diners Club. No surcharge applies to payments made by debit cards.
Your responsibilities Passport, visa and health requirements can change at any time. It is your own responsibility to ensure that you inform yourself from a professionally qualified source on, and comply with, such requirements. At the time of booking, British citizens will be advised of any mandatory visa and/or health requirements, but it is the guests own responsibility to obtain these. Advice on vaccinations is available from your GP, or can be obtained from the Medical Advisory Services for Travellers Abroad (MASTA). In addition, general travel advice is available from the UK Government at
www.gov.uk/foreign- travel-advice. Fred. Olsen Cruise Lines will not be held responsible in any circumstances for the consequences – whether financial or otherwise – of any failure on the part of the passenger in this respect.
Brochure information The information in this brochure represents Fred. Olsen Cruise Lines’ plans and intentions at the time of going to press – January 2017. Events subsequent to the printing of this brochure may cause us to make changes, which could affect the published itineraries and/or prices. In the event of such changes or alterations, Fred. Olsen Cruise Lines gives notice that all information in this brochure is subject to alteration with or without notice. Passengers are carried subject to the conditions of the carriers concerned. You will find ‘Your Contract with Fred. Olsen Cruise Lines’ on pages 238-241 of this brochure.
Special notes Per person pricing is shown on each cruise page. These are based on standard occupancy of the relevant room type. For 3/4 share discounts please refer to the table below.
3rd and 4th share discounts Discounts for adults and children occupying 3rd & 4th berths
are shown below. These should be deducted from adult prices in the main price panels. Children sharing with one adult in a Twin Room will pay the adult fare.
3rd share 4th share
Cruise only 70% 70%
Fly-cruise 35% 35%
Fly-cruise holidays are those which feature either an outward or return flight or both. For infants under 2 requiring an airline seat or bed, the standard price will apply.
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