Special occasions (including renewal of vows) If you are celebrating a special occasion during your cruise we would be delighted to make the occasion even more memorable. Any guest celebrating a birthday during a Fred. Olsen cruise will automatically be presented with a birthday cake at dinner in the formal restaurants. Should you be celebrating a landmark anniversary or birthday, we will even provide a fantastic package with our compliments*. Please see pages 38 and 39 of this brochure for more information. In addition to this we offer a range of Celebration Packages, including Renewal of Vows, which may be purchased in advance.
To find out more about Celebration Packages please see pages 38 and 39 of this brochure or call our Guest Services Department on 0800 0355 145.
* Complimentary celebration packages include Cava and not Champagne. Canapés are not included in the complimentary Anniversary package.
Life on board Your accommodation Accommodation on board is outlined in the Deck Plans (see pages 226-233) or on our website. We would be grateful if you would note that with the general exception of suites and rooms on Braemar, Boudicca and Balmoral, there are very few double bedded rooms available. Please ask at the time of booking. In addition to those facilities mentioned in room descriptions, certain grades of suite accommodation enjoy extra benefits as part of the ‘Suite Dreams’ package. Please check when booking.
Dining Subject to availability at time of booking we can guarantee your preferred dining option of either first (6.15pm) or second (8.30pm) sitting (guests booked on an ‘Anchor Fare’ basis will need to pay a nominal supplement to secure their preferred dining in advance of sailing). Table size will remain on a request only basis. When you arrive on board you will find a Restaurant Seating Card in your room, which will advise you of your table number and dining time. This will be your allocated table for the duration of the cruise.
The main restaurants are: Black Watch – Glentanar Restaurant and Orchid Room Boudicca – Four Seasons, Heligan Room and Tintagel Restaurants Braemar – Thistle and Grampian Restaurants Balmoral – Ballindalloch, Spey and Avon Restaurants
Meal times are as flexible as possible – after all you are on holiday. Breakfast is normally served between 7.15 and 10.00am and lunch between 12.00 and 2.00pm in the main restaurants. A buffet breakfast and lunch will also be served in the Palms Café on Braemar and Balmoral, The Black Watch Room on Black Watch, and weather permitting, The Grill on Boudicca. Most evenings, open sitting evening dining is offered as an informal option in Brigadoon on Black Watch, Secret Garden Café on Boudicca, and Palms Café on Balmoral and Braemar.
On selected evenings, The Grill on Balmoral, Braemar and Boudicca and The Poolside on Black Watch offer good quality food for you to enjoy outdoors (Balmoral also has inside seating). There is also a Steak & Seafood restaurant on Black Watch – The Black Watch Room. All of these restaurants require an additional supplement and must be pre-booked on board.
Catering for special diets We will do our best to accommodate most dietary requests on board. We currently cater for vegetarian, low fat, dairy free, gluten and wheat free diets. All special requests must be specified on the booking form and we will endeavour to source the products required, but cannot guarantee specific brands (some special requests may not be possible due to the location of the vessel and availability at local ports). Please give us as much notice as possible.
Telephones All the ships operate satellite telephone systems. All rooms on Black Watch, Boudicca, Braemar and Balmoral are equipped with telephones.
Use your mobile phone on board You can now keep in contact with your friends and family when on board. All you need to do is contact your home mobile operator to enable ‘International Roaming’ and make sure to take your phone with you! Please contact your home mobile operator for further information on call charges and any other bill related enquiries.
Air-conditioning All rooms are fully air-conditioned, as are all public areas. You will find a temperature control gauge in your room, which will allow you to adjust the air temperature to your comfort.
Voltage Balmoral, Boudicca, Black Watch & Braemar: ship’s voltage is 110 volts – 60 cycle (a U.S. style 2-pin plug is required) and 220 volt–60 cycle (a Continental style 2-pin plug is required). To ensure your electrical appliances are safe to use, please check with Guest Services on board. Adapters can be hired on board, or can be bought at the shop.
Securing your valuables There is a safe in each room on Black Watch, Boudicca and Braemar. All rooms on the Balmoral have an electric safe.
Room service menu A room service menu operates aboard all ships between 10am and 10pm each day, offering light snacks (except during embarkation and disembarkation times). Beverages are available 24 hours a day. The menu will be in your room.
Paying on board The currency on board all ships is Sterling. A credit account system is operated on board allowing bar drinks, wine in the restaurants, laundry charges, Shore Tours bookings, purchases from the shops, any medical expenses and other incidental expenses to be automatically charged to your account. You will be required to register a debit or credit card at check-in against which to charge your on board account. If paying by credit card a 1.5% fee will apply; no surcharge is applied to payment by debit card. On board accounts can be settled in cash, however a debit or credit card must still be registered at check-in to secure the on board account balance. The following credit cards are accepted: Diners Club, MasterCard and Visa. We also accept Visa debit cards but regret we are unable to accept American Express, Solo, Electron, travel agent debit cards or travellers’ cheque cards. Selected travellers’ cheques are accepted; please ask for more information before you cruise.
Gratuities To make rewarding staff on board as straightforward as possible, gratuities are automatically added to your on board account (applicable to adults and youths aged 12-17). These are divided equally between the Stewardess and Restaurant Waiter (and through them to other members of the team). The amount is not compulsory and can be varied at Guest Services on board; guests are welcome to tip personally if they prefer. To assist with budgeting for your holiday, we are pleased to now offer the option of pre-paying your gratuities before you travel. Please ask at time of booking.
Ship services Laundry services An excellent laundry and cleaning service is available on board all of the ships, along with an ironing room for passengers’ use. All ships also have a self-service launderette with washing machines and tumble dryers. A charge applies.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212 |
Page 213 |
Page 214 |
Page 215 |
Page 216 |
Page 217 |
Page 218 |
Page 219 |
Page 220 |
Page 221 |
Page 222 |
Page 223 |
Page 224 |
Page 225 |
Page 226 |
Page 227 |
Page 228 |
Page 229 |
Page 230 |
Page 231 |
Page 232 |
Page 233 |
Page 234 |
Page 235 |
Page 236 |
Page 237 |
Page 238 |
Page 239 |
Page 240 |
Page 241 |
Page 242 |
Page 243 |
Page 244
